Do not use Express Estate Agency. Yes, it may sell property quickly, however it’s service post sale is shambolic. Our experience resulted in a referral to the Property Ombudsman which upheld a number of our complaints. EEA treats its clients with disrespect with its staff being incompetent, obstructive and disinterested. Be careful in your choice of conveyancing solicitors working with EEA, again our experience is poor and should not be repeated.

Express Estate Agency was a lovely spoken and respectful young lady. However, despite previously telling her i was 71 and not tech savvy and didnt want to have an online conversation, i was pressed to have a 'time slot' and being respectful i kept it, and clicked on the email she sent me and lo and behold it was a video meeting, which kept freezing. I had to go through all the pictures of my home that my estate agent had put on, and there were 37, yet she after each one of the first 4 kept saying that they had been taken at a wrong angle, until i explained that there are 37 pictures and she would see the other angles of the same rooms later. I felt there was a pushing of 'advertising'. During the conversation despite telling her that i was aware of the research of buyers in my area that i had done myself, i was taken to a page on a website that showed the potential of 18,000 buyers which was complete rubbish when real research has been done. Overall i think the experience left me feeling tricked, as their letter to me had been about making me an offer for my house, but the video call was about me letting them advertise my house. The word advertising was used often. Sorry but you are lovely but your conversation is too corporate, too robotic and too big sell. You were unfortunate enough to get a 71 yr old ex marketing agent and ex small property developer. make it more real and more honest.

I have been working with an agent . She appears to be a very good sales persob but she isn't. I have been given a mobile phone number (by herself) but your receptionist tells me she never answers that phone as I now know. You (by law) have a 28 day cooling off period and I'm seriously considering calling the whole deal off. If I'm not contacted by the end of the week 25th August consider me cacelled.

Indicative of lousy professional setup when no one could be bothered to attend the online video presentation - wasted 20 minutes waiting for someone to logon and present the alleged 1 hour of previously prepared information. Then to be asked how the presentaion went...!? - with no supervisor knowledge of the fact that nothing took place, you have to wonder if they could handle anything responsibly.

I got a phone call. Had a good chat and I was impressed. Told her I would have to speak to my partner and she said she would ring the next morning. NO phone call. I rang Express and twice when I got through the phone was put down. If they cannot even make a phone call after prior arrangements then that does not bode well for them professionally. This prompted me to look at the reviews. I am glad I did because I was going to put our house on the market with them but now glad I didn’t.

We waited, and waited, and waited for the 5pm appointment to be triggered but no one was present. No apology. No request to rearrange. Just a waste of our time. Very poor. Sorry. Sometimes stuff happens and meetings can’t be kept. But an apology is all that is required. Tried to phone the Express offices - no one answered. This was our introduction to the agency. We have, sadly, lost faith in their business standards.

I think the whole thing is utter misrepresentation Just another agent wanting to sell my house And saying there’d pay £120,000 for a £600,000 house Total waste of time and I’m considering complaining to Advertising standards

My phone came up - incompatible browser - when attempted join video call as text message link required. Agent phoned - explained problem. Said she couldn't proceed by phone - had to be via video-call. All a waste of time

We wanted to purchase a property and Georgina Partner was the agent. We found her customer services disgraceful. She rushed us to provide her with deposit and solicitors details once the vendor had accepted our offer. However, the vendor was never actually made aware of our offer. This we found out later on by our own means. She played with the fact that we had an offer accepted to get our personal documents. But actually used this to get someone else to buy the property for a higher amount. We feel very uncomfortable giving our details to a company that did not need our personal documents at all. When there was actually no sstc in place. It’s disgusting behaviour and we feel messed around with. We would like confirmation that our details have been permanently removed and the company needs to look into how they let their employees treat potential buyers. I will make sure this terrible experience is known about on social media. This is very unprofessional.

Don’t use this company. Will never use this agency again don’t answer phone messages , emails Total waste of time Avoid

They told me they were the new way of selling a property and my flat wouldn't be a problem. When I tried to phone them the first time after I registered I got through on the twelfth attempt to be told that because their system was recognising my number it won't go through as a new call but would go to the desk of my "nominated" agent who wasn't there !!! In the 3 months I was with them they got me 0 viewings, yes not one single viewing. However I did get a regular statistical update which showed one viewing but was told that was when the person went round to do the video. Later on the stats showed two more phantom viewings. Express were a complete waste of time please don't waste yours on them.

Arranged for an appointment for Tuesday 25th, yet I got booked in for Wednesday 26th. Having spoken to an agent on the 25th saying I will have to attend the meeting on the 26th being as they can't now accommodate me on the 25th. The meeting came around on the 26th and no one would answer the meeting on their end. I rang and spoke to the agent again who passed me onto another agent who said she would email all off the valuation staff immediately and get someone to call me ASAP (I advised I was free until 15.00pm and she said 'perfect'). The time is now 16:20, I still have not heard from anyone yet I have been asked to rate my call with a third agent... ?? Appalling organisation, great at time wasting.

Not the phonecall I expected, just trying to get me to swap estate agents to them for a higher fee than my current one. Too pushy verging on rude which put me off completely.

Ouldny connect to video call info sent wasn't very good never received a cash offer so no further down the road then we were before

Waited all day for the appointment, clicked onto the link and it did not work. I then called through to their main line, a gentleman advised me it would be sorted instantly, another link would be sent for the appointment and the same time would be kept. I did not even hear a response. Waited all day! Waste of time. Very unprofessional.

I got a letter in the post saying they saw my house on sale and that they could give me cash for the house. I got interested though a bit sceptical, I contacted them and it seemed more like they wanted to help sell the property but those was not the information they passed on the letter. They just took my details and ended up wasting my time. Really annoying.

I was meant to have a video call today after being left in the waiting room for 40 minutes after my appointment time I called the office, appointment has been re arranged, I then received a text message asking me to leave a review after my call with her today, this is a review against the company not the people I have mentioned as I haven’t had meetings with either of them so as a business I would suggest they get their act together!

I used the link supplied to me at exactly the right time, but received no response.

Post you a letter with a guaranteed sale price range. Organise a video call to provide you with their 'detailed' research file. He was 7 minutes late, didn't research property at all, not one bit. He blamed his other department and said there is 'no way' they would give what they quoted on their enticement letter. Bodged appointment time 3 times apparently due to 'booking system error'. Unprofessional and quite shambolic in approach. Wasted my time and not impressed.