(02/03/2021) CityRooms are an extremely belligerent agency to deal with. They barely ever respond to any form of communication and routinely enact actions which would constitute malpractice (such as moving in new, foreign tenants who have just arrived in the country, but who have not been isolated during the Covid lockdown and without any notice to existing tenants)... or turning up at the property with no notice whatsoever and just letting themselves in. Trying to communicate with them about this has only resulted in them becoming more belligerent. [UPDATE] (15/03/2021): The Lettings Manager at City Rooms in Stepney Green has shown absolutely no interest whatsoever in reaching any sort of reasonable resolution. He doesn't even bother to respond to emails. So, no; it's not true to say that there are discussions being had to reach a resolution: There aren't because the Lettings Manager has shown that he's not interested. [UPDATE] (28/06/2021): Now over 6 weeks since my partner and I moved out of the property and we are STILL trying to receive our deposit back. Of course, we are currently engaged in a formal dispute with CityRooms, who are currently trying to withold £150 of our deposit for 'removal of furniture' which they provided incorrectly, 'cleaning fees' for cleaning which they failed entirely to provide and for 'over-usage of bills' based on two estimated meter readings a whole year apart, which were based on a property with 4 people, when they actually moved 5 people into the property, thereby breaking the tenancy agreement anyway. I initially thought that they might be reasonable about handing our deposit back and us all going our separate ways, as their 'Director' CC'd us in to an email stating that he would 'waiver' the claimed charges as there was no grounds for any of them. BUT... a week or two after writing this, it appears that CityRooms have laid claim to a substantial portion of the deposit which we are expecting to be returned. CityRooms and their representatives are absolute scom. Make no mistake about it. Solicitors have been contacted. CityRooms can be damn sure that they have messed with the wrong guy on this occasion because I am going to take this as far as it can possibly go. I will sue them if that's what it takes to put an end to their disgusting business practices. Save yourselves the trouble and just steer clear of this awful, awful company.