Oh my goodness, where do I start... I ordered my Boots over a week ago, they were supposed to take a couple of days. I have sent 10 emails and finally called them today to find out where my order was. Only to be told...I, yes me, would have to contact parcel force, to find the status of my order. Customer Service is a joke....there isn't any. I would not order from this company again, nor will I be recommending anyone either. So wish I had bought from another company...ANNOYED beyond words.

very poor frustrating experience with Equine Superstore. Firstly not able to use multiple vouchers online, when trying to order over the phone like pulling teeth. No stock available, very limited! eventually sent out the order after 2 months - wrong sizes! had to spend fortune sending back. prices higher than other retailers. if it wasn't for the fact I was bought vouchers to use here I would never had used them!

Item purchased but no order confirmation received despite payment being taken. When I called to ask re this, the person I spoke to advised they would look into this. On looking into this they apologised stating the item wasn't actually in stock so would refund the money which they did. The refund had barely reached my account when strangely the item I attempted to purchase in the desired size is showing as in stock again? Be sure I would not purchase from these again!

Ordered a rug online and stAff were extremely rude and unprofessional on the phone when I called for tracking details

We ordered and 12 days later still waiting for delivery. Keep getting sent screen shots of "attempted delivery". Absolutely wrong, no card left and the courier they say they have used delivers here on a regular basis. Customer service is disgraceful, one line replies to emails and not even available to answer the phone. I would never deal with them again and as a new user was looking to purchase further but after this there is no way! This item was required urgently and I am purchasing elsewhere

I placed an order because I was tempted by prices that were much lower that those on other sites. The boots I ordered online did arrived within the time stated. However I wanted to return the boots as they did not fit and then found that there was no documentation/invoice enclosed. I then tried to phone the company - no reply although I tried many times throughout the day for 3 days. I then looked through other reviews to find that many other people had had the same problem and that people who had sent things to return for refund had been unable to make any contact with the company. Eventually I got someone to pick up the phone on the 4th day but it was just a company fielding calls who told me to leave a message ... to which no one replied. Unable to get any response by phone I was then not happy to return by post so drove a very long way to return my boots hoping therefore to get a refund at that point. The girl on reception said she could check them in but not make the refund as that was made by another department somewhere else in Surrey. I asked her to phone them but she refused and just kept saying that it would happen sometime that day. I eventually persuaded her to check them in on her computer - she didn't want to, too much effort - and she did agree to write on a piece of paper that the boots had been returned but seemed incapable of giving me a refund. I felt like screaming!!! Anyway the boots were then thankfully refunded later that day but I don't know what would have happened if I hadn't turned up in person. Would never ever have got through on phone although the girl on reception said there was no problem and that she couldn't understand my problem. Again, don't be tempted by low prices and steer clear!

Ordered Just Toggs Nebraska Boots, arrived on time but left foot badly scuffed. Emailed Equine Superstore straight away as is in the delivery info it says to let them know of faulty products immediately, sent picture, no response. Further email the following day, no response (apart from automated message). Sent boots plus completed return form back a couple of days later via RM signed for delivery, cost £15, emailed to let them know and request refund plus postage refund. No response apart from automated message! Nothing! I live rurally and order online as a matter of course. Pretty shocked at 1. really obvious scuffs and 2. the complete lack of customer service.

Ordered a stable rug, chose delivery with 5 days and was still still waiting 2 weeks later. Despite contacting via email, Facebook and telephone. Eventually received an email stating the rug was out of stock and they didn't know when it would arrive!! Since cancelled and awaiting my refund taken from my bank over 2 weeks ago.

Ordered and paid for a pair of Dublin boots for my daughters Christmas Present on 13th December. Paid extra postage to ensure they arrived in plenty of time. The didn't arrive as promised so we phoned. We're told the computers were down. Phoned the next day and they promised to send them. No supervisor available to talk to us because "we're busy, it's Christmas you know". Didn't arrive. Called again. On Christmas Eve the £5 product ordered with the boots arrived - no boots. Phoned again. I was told that unless I was placing an order I couldn't talk to anyone. Left message to cancel the boots as it was too late and wanted refund. Boots arrived after Christmas. No refund. Boots sent back on 6th January but refund not received until 21st January. Failed to respond to 4 emails. I've never reviewed any company before but this is DISGUSTING customer service. Paid on 13th December. Refund five weeks later without the extra postage!!

Ordered a dog coat on 7th January. E mailed them a week later , they don't answer their phones! Got a reply 2 days later item out of stock did I want a different size? Laughable as it's an item meant to fit the dog! Asked for a refund. 2 days later got a reply I'd get a full refund but give it 2 to 3 days to clear. A week later still waiting, no refund . E mailed them again, still not answering their phones! No reply so have put in a report to pay pal! Do not use this company they are useless and just want your money for nothing!

I started to call equine superstore Monday morning to place an order it kept say they had hung up , then this morning managed to speak to someone she said there was noone at moment waiting for them coming back , I left my number suprise suprise no return call, I tried them again later same message again I have desided now to go elsewhere to place my order , there loss I was to buy rugs , boots bridle etc.,

I ordered a girth on Saturnay 6June delivery 3 to 4 days money taken out of my account Monday 8june even thought I find out later that it was not in stock.I heard nothing from them until 16 June when they informed me they were not able to get hold of any more stock.You may think that this is not a great deal of time but during this period I tried to phone them 3 times and sent 2 emails which according to their own terms and conditions were supposedly to be answered with 24 hours guess what this didn't happen and the phone calls were answered by (the offices are now closed please try 9-5) this was at various times all within 9-5.The result was I couldn't find out why it was taking so long Not happy with money taken and not been able to get hold of supplier.

On 28th December 2014 I ordered some Dublin River Boots for my wife and although I decided to opt for standard free postage, I would have expected them to be dispatched immediately. Any subsequent delay, therefore, would be down to the mail service as opposed to the dispatch system. On 6th January 2015 I became somewhat suspicious that I had not seen any e-mail informing me that the boots had been dispatched so I called them. I spoke with a polite, but rather disinterested gentleman, who informed me that the boots were due to arrive at their warehouse on 7th or 8th January and would be sent out as soon as they arrived. This is suspect to me, as it leads me to believe that they don't possess the stock at all and simply order it in as and when. What if I had paid extra for next day delivery? Very dubious practice indeed. I await my parcel and we will see. I certainly wouldn't use them again.

I ordered two pairs of jodhpur boots and when neither was delivered in the required time I e mailed and was told that one pair would come in 48 hours. There was a problem with the other pair, apparently even though they had been in stock on the web site. Two weeks later I e mailed again and was told they didn't have them even though I had paid. I am waiting for a refund. All these "excellent " reviews are rather suspect. Do staff enter them themselves? It would have been good to know at the start that the boots weren't available then I would have gone elsewhere, as I have now had to do.

Ordered a rug, urgently needed, paid next day delivery 3 days later no rug!! Equine Superstore not really interested in chasing with courier on my behalf just keep saying 'I understand you need it' Yodel website useless to track anything! Equine superstore wont give a refund so I can order it elsewhere until the item comes back to them, useless if courier have lost it. Trading standards have advise they have broken their contract to deliver next day so should refund, suggested I take it up with Paypal as I paid via them, will have to as Equine superstore are just not interested and prove very unhelpful. Let hope Paypal can sort it WOULD ADVISE DINT ORDER ANYTHING FROM THIS COMPANY

Placed an order for a birthday present online for next day delivery; 3 days later no delivery and no response to emails chasing. Phoned today to see where it was to be told the product is discontinued, but they hadn't bothered to let me know or issue a refund. Disappointed by complete lack of communication - we all know mistakes happen and things get discontinued but deal with the problem don't just ignore it!

The delivery company they use "ipost parcels" is very cheap - but there's reason why! They attempted delivery on the specified date - didn't attempt to leave the parcel with a neighbour, and left a note saying they'd try the next day (a Friday) I stayed in all day - no sign of them. And this was a birthday present for Sunday. Still - I thought - I'll go to the depot Saturday morning to get it - like you can with the Royal Mail. But no - ipost depot is closed at the weekend. Great - no birthday present now. Thanks Equine - and ipost!!!

Ordered a horse rug and no sign of delivery! After 10 days I got in touch as noticed payment had gone through? Then got told this rug was discontinued! They did not inform me on this even though they took payment, still waiting on refund which was through pay pal and should be instant! Will not shop here again as no apologies, very bad service

I have used this company before and not a good experience I thought give them the benefit of the doubt but wish I had not. Ordered a pair of riding boots and they came one black one brown and different sizes. You may think could easily happen and not their error but they had opened the box to put in another item and the colour difference was glaring! I now have the struggle of getting a refund which last time was achieved via my card issuer as no joy with Equine Superstore.

Ordered a product on the 8th Jan. It didn't say anything about it being out of stock. Heard nothing until the 23rd Jan when I was told the product was out of stock and wouldn't be back in until mid Feb! I rang them 2 weeks later and I was tod they would ring me later that week with an update. Heard nothing and the product finally arrived on the 20th Feb (over 6 weeks after I ordered)It was even sent 2nd class so they were still in no hurry to get it to me! Was also badly packaged so lucky I wasn't giving it as a gift as the box was all damaged. If you are in a rush to get something or just want something in a 'reasonable' time don't order from here, you will be waiting a long time!!