Loch Lomond Seaplanes

Great if your flight takes off on schedule or delayed by less than hour but if flight is delayed by more than hour, they do not Refund- even if you paid extra £20 for Premium flight, which , according to their own terms and conditions- permits you to a Refund.

I have emailed them 3 times, requesting a Refund.

No Reply- No Response.

On the actual day I received an email to say my 3:25pm flight was scheduled to depart 4:25pm.

I turned up at 12pm & requested a Refund but was prepared to be a Stand by on any flight, in the event someone cancelled or didn’t turn up.

Neither of these were acceptable.

I sat around all afternoon, sat on benches near take off location.

Not once did they approach me to update me whether there was space on a flight .

I did hear him say to a group -

It’s a bit misty but due to clear. But if visibility is not good, you’ll get Refunds.

Shallow words to me !

As the afternoon wore on, the flights became more and more delayed.

The 2:15pm flight had not taken off by 3:50pm !

I know this because I was chatting with an American lady who was on the 2:15pm flight.

My 3:25pm flight was certainly not going to take off before 4:25pm but much , much later.

But no one came to advise me or give me updates.

So, Fabulous if your Flight takes off on time or delayed by less than hour but terrible if you are requesting a Refund - as per their own terms and conditions

We booked two seats for this trip last year. Having driven all the way to Scotland, some 500 miles round trip, there was a light drizzle and to our great disappointment they cancelled the flight when we got there. They will only let you re-book your flights and use them within 12 months. Because of commitments, we cannot return within the specified term.

We knew the restrictions, but hoped that they might be a bit flexible, and extend our tickets into next year, but the will not, so we have lost nearly £300.

I can understand this kind of fleecing we have all come to know very well by the big budget airlines, but a small family firm with only two planes?

I think this is very poor for such a small company, which is why I am writing this review.

Don't waste your money on booking something you might not be able to do on the day, and risk loosing a lot of money.