Melton Mowbray, Twin Lakes Leisure Park

Roller coasters not working, Viking ship not working and our kids are bored. Okay if you have very small children. Would not recommend and will not be returning. Had better days at the local park.

Really didn't find value for money at the alien apocalypse fireworks night.Very few toilets with long ques.food very expensive.Not pushchair friendly.Nightmare to exit the park.Will never return or recommend.

Still waiting for a reply back from an incident that happened over a month ago!! You pay for your child over 95cm but nearly everything is for over 100cm. Hardly any staff around to go on rides, you have to go round asking and run by 'kids'. Facilities are dirty. :-(

My family of 4 attended, the park was 95% closed, no visual or verbal notices still charged full price. There was only two rides open and staffed, 3 mazes and a creepy critters shed.

When went for a refund I was told that no refunds were given but I could have a complementary ticket for one person.

I emailed the office manager and waiting for a reply. My next move is to contact sponsors, proprietor and the Ombudsman regarding their no refund policy.

DO NOT ATTEND THIS PARK!

I had purchased a discount family ticket for Twinlakes but after reading reviews on here we nearly did not go. So glad we still went.

Twinlakes may mis represent itself in it's publicity as it gives the impression of being similar to Drayton manor - it is not. It is a park for under 13's.

It is a brilliant park for under 13's. Take your own picnic and they expect you to with areas everywhere.

I went into 3 toilets throughout the day and all were clean or bring cleaned.

The staff we met were friendly from parking to cleaning staff.

Obviously you will get dusty as they also have large areas with animals in. We saw the keepers caring well and we talked to them about the animals . They were very knowledgable.

The only very tiny criticism was the amount of water left in the log flume. You could not sit in it without getting wet. That was before the ride had moved. As it moved it moved from one end to the other and I got off soaked but not from the ride :-(

Queues were small on all rides. There was no point when we were bored. There were appropriate rides for different ages in areas so fortunately we could happily have a 9 year and a 12 year old happily entertained at the saw time.

Over priced if you pay the on the day price, but we have been about 4 times over the years and have always managed to find an offer.

It gets better each time.

I have just returned from Twin Lakes and feel I owe them an apology for my apparently unreasonable high standards.

I expected some element of fun and enjoyment for the almost £60 I handed over. Here is what I got:

The day started with me deciding that the kids would quite like an ice cream. I promised them one and nipped to the nearby 'Cafe Nero'

to purchase the ice creams. I arrived in the cafe and started my 20 minute wait. Now, I do not mind waiting 20 mins for in a que or similar structure

but this was just me, alone in the cafe and wondering what was going on.

I eventually worked out that I had been foolish and mistaken the fact that all the lights were on to mean the place was open!

After seeing the empty till drawer hanging out, I worked out it was not.

I returned to my children and explained my mistake. Luckily, it did not matter as they had spotted an ice cream sign by a kiosk a short walk away!

We approached the kiosk and discovered that it was closed! 'Never Mind' I told the kids. 'They're is sure to be another one close by!'

They're was! and that was closed too! Then we passed a closed ice cream parlour and a closed Grill before I realized stupidity!

This was clearly the 'Closed Shop Trail' that we had been walking. The trail was not listed on the map! Lucky we found it!

Eventually, we headed back toward a large warehouse looking building(our eyes must have been poor as we could not see any sign posts to aid us in our navigation)

and entered into near darkness! We had found the soft play zone! Only this was no normal soft play zone! This was the Worlds first soft AND HARD playzone!

We took our shoes off and navigated the mazes of soft floors, hard stairs and routes blocked by drilled on boards of MDF!

We managed to avoid the 'Closed' slides whilst sympathising with how difficult it must be to keep a slide working. I mean, I could not begin

to understand the technical aspects involved with gravity and sliding. Complex stuff that.

We made our way out, took a few moments to clean the crumbs of ready salted crisps that we had amassed on our socks off and headed to Cafe Nero for a coffee,

sure that it would now be open!

We stood for 10 mins before spotting somebody in a Twinlakes uniform. Worried that I had committed my earlier mistake again, I asked if anyone was working the cafe as we would like

a coffee.

"The kitchen staff are probably manning the rides" she said... 'OF COURSE THEY ARE SHANE!' I thought, how stupid of me. I had forgotten all about the times

I had been doing kitchen work and had to pop out to operate the Nemesis in between cooking chips or blasted Space Mountain off just before serving coffee.

Luckily though, all was not lost! This lady informed us that she was a toilet attendant and could "probably" make our coffees if she washes her hands first and can read the buttons as she had forgot her glasses.

Its a good job we didnt want to order something from your menu such as chips, chips, chips, chips or chips or we would have been in trouble!

Then began an epic battle. One that would last minutes and be embarrassing for all involved. The battle between hard sighted toilet cleaner and basic coffee machine.

Luckily, this woman did try her best for us and won the battle. We appreciate her efforts and think that with some training, she could become a fine coffee warrior.

After this, we headed to the 'rides'. Now, this is where my high standards kick in. I had seen the website and expected some form of fun.

Unfortunately, what was presented was a poor collection of unloved, mistreated and barely working fairground knock offs.

The buffalo coaster however was a sight. It seemed to be operated by the Worlds most popular man! I say this as children, everywhere were standing by different rides and just staring at him.

It seemed to be in hope, like they were waiting for him... I then realised this man must be extremely amazing as he had sole responsibility for 5 rides!

Like some God of Childrens hopes, he decides who rides what and when! (Well, until he is on gardening rota in an hour anyway)

I discovered this theme across the whole park, much different to the "1 attendant to 1 ride" method in use at every other place ever.

I can see the money this saves has been spent on this years Halloween decorations have been put up 6 months early. I mean,they can not be from last year still?

No? the year before? Okay.

After getting bored with competing with groups of children for a go on something, we took the train to the other side of the park.

We chugged off down a line littered with the petals of thousands of dead flowers, dirty ponds and wasteland before approaching a truly unique sight...

The Zip lines with no zip lines. Simply 2 platforms, facing each other, no longer suitable for the zipping of a line.

We headed to the Ice rink next and was told it was up some stairs. We managed this bit but failed at the locked door we found at the top.

We were not sure whether it was closed or this attraction was another 'Sit and wait, sit and wait, sit and wait and then give up" attraction so we left.

We approached the excalibur adventure zone. On the way, we passed a the dungeon attraction... Spotting the change to have an experience on something that we would not have to wait

for ages to enjoy, we entered...

Now, I will admit that I am new to dungeons. never been one (dungeons and dragons all those years ago excluded) and expected them to be scary places. Not too scary in a kids park, but fun kinda scary.

I was wrong and am glad Twinlakes have shown me that dungeons are simply pitch black, MDF mazes with cheap rugs hanging from the roof every so often. I also did not know thatthey are full of people

complaining about being ripped off and poor quality attractions! Hopefully, it will be in a pub quiz sometime...

The kids entered the western Village but ungratefully, the souvenier splinters they left with were not so welcome. They have been spoken to about their attitude.

I do have to say, the way they have managed to recreate the wild west west, complete with Chav graffiti, coca cola cans and nailed down plastic bottles is fantastic and not to be missed!

The final act was a good game of "Chase the 20P piece across the floor after every grabber machine spits it out" in the arcade before concluding that this was terrible and deciding to leave.

The best part of the day was seeing the peacocks.

The worst part of the day was knowing that for what it had cost, I could have bought a peacock.

Congratulations Twinlakes on creating a 'Gold' image and charging a Gold price before delivering a lump of coal product.

Your marketing team should have a statue erected in the park in their honour, then you could charge people to see it? (Pay Per Vew only. No season ticket holders,

fun seekers or happiness allowed.

Twinlakes in Melton Mowbray is terrible. I took my 3 year old for a day out there recently and after paying a high price to get in was disgusted by what I found. The facilities are dirty, rides are unsafe and in need of repair, and hordes of chavs roam the park, swearing at their kids and being aggressive when attempting to get on the rides. The staff are clueless and rude, nothing is signposted, and the food is slop. Hell on earth was not what I had in mind for a day out.

we arrived had a good time on rides etc all 10 of us excited for big bonfire and fireworks count down for lighting fire here we go where was fire hidden behind a big white board so no bonfire to see no heat or glow from it all dissappointed fed up and cold waiting 45 mins looking at stupid board waiting for fire works there was plenty of them but by then had enough big let down

We visited twinlakes on the 2nd of September 12. We have been before a couple of years ago the kids loved it! and thought we would give the kids one last treat before returning back to school. There was a lot more things for the kids to do this time being thatblittle bit older, we didn't get chance to do everything. We had a lovely day but one thing kept arising on almost every ride/ area which is every ride was is much need of some maintanace and a good clean and a paint, As for the indoor play areas they were disgustingly dirty everywhere needed a dam good scrub I'm not talking about a weeks worth of dust I'm talking about a few years worth of grime and dust. The mirror maze needed the mirrors cleaning all areas need re painting carpets need hoovering or replacing and the main soft play was so dark kids were scared to go and play more lighting needed. But on a good note the staff all seemed friendly and the kids had a really good day!!!

We visited Twin Lakes 27/8/12, 2 adults and a 4 year old. It was fantastic, we had a great day, arrived at 10.30 and left at 5.00 and we did not see everything. Food and drinks are reasonable and the staff are very friendly. We will be visiting again. Thank you Twin Lakes.