Samsung HT-X720GT

The HT-X720GT/XEU Home Theatre Kit was good for 7 months and then the trouble started. The unit froze when it was switched on. I was told by Samsung to take it to DBS Service Centre where they replaced the DVD loader. It worked great for seven days and then started freezing again, so I took it back to DBS. Before I got home DBS rang to say they couldn't find anything wrong with the unit and an engineer would bring it back the next day. The next day as soon as he switched it on the unit froze,and then it froze again. The third time it came back on and he took the batteries out of the remote put his fingers across the terminals of the remote and said it was the remote that was at fault. Ha ha the first lie from Samsung's well trained staff in this story. Samsung then told me to send it to their service centre in Manchester,which I did. It came back with a new mother board in it. Ha ha, the wrong mother board it had no facility to play my ipod.

When it first went wrong I was told if it went wrong again they would exchange it, when it went wrong again they said they would exchange it if it was sent for repair three times. After the third time I was told that a complaint would be sent to Samsung's head office and I would get an exchange. Sounds good ha ha, just another lie. Two days later I got a call from a call centre saying they only had records of it being repaired once, and I had to send proof of the repairs in to them. Well that was impossible because I never received any paperwork from the last repair. I rang Samsung again asking what do I do, they said the repair, where their highly trained staff said it was the remote control at fault was not a repair so they would not exchange it. I asked for the complaint department. Ha ha, they said I was speaking to them. So Samsung really don't have a complaints department as the agent who you complain about handles the complaint, make your own mind up, but bin comes to mind. Then the agent said her computer had gone down (I can only imagine it was made by samsung)and she would ring me back. She rang back ten minutes later to my mobile phone and asked me to confirm all my details, I said you rang me to my mobile and I'm not confirming them again. She said you will not get the repair done if you don't confirm your details and hung up.

They are just using the data protection act to get out of their obligations.

If as Samsung say their staff are highly trained, then I can only assume it must be Samsung who teach them to be liars, and to be totally obstructive. If this is the way Samsung go on in their own country then I suggest they go back and stay there. We don't want lying, faulty goods manufacturers with no customer service, in England.