Axis Capital Group, Inc. - www.axiscapitalinc.com

I am writing this to make you all knowledgeable of so many complaints I have against this company. In June 2013, I purchased a new Caterpillar 312cl excavator from Axis Capital Group, Singapore for 82000 plus VAT and interest on the finance. The computer went in the machine. The side door fell off it; the starter went in it; the batteries went in it; the track adjusters went in it; the ignition went in it; the alternator went in it; all within a year of purchasing it. Axis refused to fix the machine. It was minded like a baby, polished and waxed once a week, greased every day, oil changed and all filters every 200 hours. In May 2014, I purchased a Cat 320c used from Axis Capital Group, Singapore. They told me the machine was purchased new by a reputable company in Jakarta, Indonesia. I was told by Axis that the machine was a 2004 model with 6800 genuine certified hours and that it had never dug a hole in the ground. It was used with a grab on it lifting recycling materials.

The machine was delivered to me after Axis resprayed it and within an hour of delivery, it overheated the engine and hydraulics. I rang them and they didn't believe me. They refused to send out a fitter. I waited 2 days for a fitter. Eventually after a new thermostat, cleaning the whole cooling system coolers, radiators and replacing new pipes for the air-con under the cab, we eventually solved the problem on the overheating. Then the fuel filter failed and the air filter and all filters failed. This was within a week of purchase, after cat allegedly fully serviced the machine. I found out that cat did not service the machine, and then it started to blow hydraulic pipes. One by one, it blew off all the hydraulic pipes and became unsafe to work so I had no other choice but to park it and hire a machine in to do the work my own machine was meant to do.

I then found out that my 2014 machine was actually a 2001 machine and that it had been clocked by 500 hours.  I also found out that this machine never worked for any company in Jakarta, Indonesia. It was actually purchased by the Axis dealer in an auction in Bangkok, and I had been told a pack of lies by the salesman whom I trusted. The third machine was a Cat 312bl excavator which I had for 9 months and one day, I was operating it and it caught fire and burned itself out past fixing. It had overheating problems all along from the time of purchase and Axis, once again refused to fix it, mainly because they didn't know how. Like all the other problems I had with Axis’ machines, they didn't know how to fix their machines. I have lost my business and I want to be compensated by Axis for it. Their lies and breach of my human and consumer rights will not be overlooked. If it means I have to travel to their headquarters and protest, I will be compensated for the damage they have put on me. My credit history is ruined. I can never buy land or get a mortgage because Axis sold me bad machinery that I couldn't pay for because it broke down.

This should be a warning for everyone not to deal with Axis Capital Group, Singapore!

I am writing to make a formal complaint against the Axis Capital Group, Inc. located at 4640 Admiralty Way, Suite 500 Marina Del Rey, CA 90292. On my first contact with this company the as soon as we moved to CA from Jakarta Indonesia, they were impressive. They were the only one from many calls I received from many mortgage companies that was considerate and not pushy. We went through the pre-approval process which now I see was nothing more than pulling credit.　

After we had a pre-approval we made a proposal on a home and that is when it all went to the waste. Here we are 5 weeks after they received the signed offer letter from the seller and me however we still don't have anything other than great frustration. No approval but no decline either totally up in limbo. I believe they have forgotten about us.　

The underwriter has asked for the same documents many times even after we have delivered them with what they have asked, kind of like they are very sluggish to look at all the docs that are in the emails. 　

We are now in an awful limbo trying to think out if we should just walk away and lose our escrow money since we are way out of our 10 day cooling off period. To sum up, at this time I would obey them to whatever company they went to nevertheless I wouldn’t refer my worst enemy to this company that is either brutally short-staffed to handle what they are taking in or just down right impolite and rude for wasting someone’s time because they don’t want to do their jobs, I don’t know.　

Trust me, I am warning you, I know how hard it is to take in more than you can do with being understaffed but that is where you put a priority on stuff based on when it came in. I work for a dealership in the service department and I don’t think I have ever seen anything this bad before.