Zero Star Rating

Switched to them as they were the cheapest provider and things went wrong from the start.
Their temporary key did something to the meter and although credit was showing I had no power. Contacted them and a fitter was booked to attend in 3 hours.
Needless to say no fitter arrived until an hour and a half later when I had had to leave for work. As they ignore emails for at least 5 days it took 10 days to get the meters fitted leaving me with no power and as a boiler needs electricity no hot water/heating until then. Then when they are fitted they weren't commissioned so I couldn't top them up so had to contact them again and wait for another fitter to come.

I have received many voicemails from them but oddly enough the phone never rings and because of this told them not to call as I don't like waiting for the minimum 15 mins to get hold of someone to be treated like an idiot and lied too - apparently never told them I had no electricity. You know how easy it is to miss the fact the lights don't come on and you don't have hot water.

They seem incapable of following the 'do not call' instruction that's supposedly on the file and phone - well they don't I get voicemails.

They appear very keen to avoid putting things in writing and have largely ignored my emails and am starting to believe that they use software like slybroadcast so you have to call them back.
Once its been resolved by the Ombudsman (as there's no way its going any other way due to their incompetence) I'll be getting shot of them.