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markdelamare's review of Utilita Electricity

“Do not switch to this company”

★☆☆☆☆

written by markdelamare on 13/11/2018

Switched to Utilita from Bulb in October 2018 because they offered me a cheaper tariff. Had problems from day 1. Smart meter was scheduled for install on 30th Oct. When engineer arrived he had brought the wrong type (we are on Economy 7). Appointment was rescheduled for 8th Nov. Engineer brought correct meter this time but that night our storage heaters did not come on leaving us with no heat. To cut a long story short it took until the 13th Nov to get someone to come and put us on the correct tariff. This included numerous calls from me being left on hold for 80% of the time and several missed appointments. Staff are very pleasant on the phone as were the engineers but the organisation as a whole are hopeless. Once I've claimed my compensation for this missed appointments will be switching back to bulb at the earliest opportunity. Wish I had read the reviews here before I switched.

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