The Utility Warehouse www.utilitywarehouse.co.uk – Questions & Answers

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Asked by abwgolf on 11th December 2016 Report this content
Is this company any good?

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Answers (4)
Report this content Budburybook Written on: 14/12/2016
I am very pleased with the service they offer. They provide me with Electricity, Gas, Phone, Broadband and Mobile Phone. As a result I get a good price for the services I use and any support I have needed has been good - the support is provided in this country. I am also able to reduce my bills by using a clubcard when I go shopping. Well worth investigating.
Report this content Trudy Bell Written on: 14/12/2016
We are very please with Utility Warehouse, have been members for three years and never been dissatisfied . The more products you have with them, the cheaper the rate. We are gold members and don't think we could find our bills cheaper anywhere else. We had our light bulbs replaced for LED's for free and that will also cut the electricity bill. Great customer service. Well done Utility Warehouse.
Report this content mi12121 Written on: 21/09/2018
no good at all
Report this content mi12121 Written on: 22/09/2018
they must be paying people to say this company any use at all
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Asked by nealhunt on 16th March 2015 Report this content
My mothers has solar panels and has just received a march bill for £179 she has had estimated reading for the last 3 months which she paid approx £50 per month. My question is with solar panels where does she get her input refund from and does she have to supply UW with her recyclable energy readings? She is frail and doesn't understand the system so I'm trying to sort it out for her. Thanks

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Answers (5)
Report this content Andreaharg Written on: 18/03/2015
She needs to submit both electricity readings (generation meter from solar panels and her usual meter) monthly via the clubhouse or over the telephone, the money generated from the solar panels will be on following months bill
Report this content Angie1985 Written on: 18/03/2015
It's the government who pay the Feed in Tariff payments on recyclable energy - usually via the utility company. But they need to know how many units she has generated in order to pay out. So yes, she does have to provide a meter reading from her solar generator. If you're doing it for her then I suggest you take a photo (mobile phone photo is ok) showing the reading and emailing it to UW. This should be every 3 months - or monthly - if possible so the payment on solar generation is accurate. It will obviously generate more in the summer than the winter due to sunlight hours.
Report this content jlgraham Written on: 18/03/2015
As per Angie1985 says. However you can always call customer services of Utility Warehouse and speak to them you will need your Mum there to give permission for them to speak to you. Hope it all gets resolved satisfactorily.
Report this content Delboy_Two Written on: 19/03/2015
The figure you stated is oviously an estimated charge and the monthly payment is more than likely her budget plan but without any of the meter readings it is virtually impossible to get anything acurate, as for the energy input as you call it which is properly called the generation meter which should be situated in with all the solar panel boxes and this is important as it tells you how many units of electricity your solar panels have produced, as with my generation meter during the winter months Nov - Mar is really low and is below the units of electricity that I have used so you don't get any benifit from the solar panels that should be recouped during the rest of the year. Phone Uttility Warehouse and speak to the Energy Team who I have always found very helpful they will be very obliging but make sure you have got all your meter readings and membership number at hand, without the imformation it is stalemate alround. All the best.
Report this content mi12121 Written on: 21/09/2018
wasting your time asking them not interested
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Asked by N32050 on 6th March 2015 Report this content
If I am currently with Virgin and I take internet and home phone with The Utility Warehouse, do I have to pay £24?

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Answers (5)
Report this content Andreaharg Written on: 10/03/2015
Yes you will need a new line the £24 can be added to your bill £1 per month
Report this content Angie1985 Written on: 10/03/2015
It's a one-off payment for a new line to be installed. Then your existing number with Virgin can transport over to the new line. That's the thing with Virgin - when you have your phone with them you're stuck with only their system and if you want to switch to anyone else you have to get a new line installed! At least with Utility Warehouse they heavily subsidise the new line installation charge so it's only £24.
Report this content thetruthseeker89 Written on: 10/03/2015
I wouldnt bother going with the UW unless you want to be tricked and have a useless phone and broadband line. Better to shop around as the UW are no good plus their customer service offices close at 5.30pm.
Report this content daddyt Written on: 10/03/2015
Personal choice, don't go with uwh, find a different company I went back to bt, again personal choice
Report this content mi12121 Written on: 21/09/2018
they are sure to charge you more then send debt collectors in
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Asked by luckna on 27th January 2015 Report this content
I have lost my gas card and I am on pay as you go. I have got young children in the house and only £5 left. I can't seem to get hold of anybody on phone. What can I do? Please help!

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Answers (7)
Report this content 12678 Written on: 28/01/2015
all I can suggest is that you keep trying to contact your supplier who gave you the gas card failing that perhaps your local citizens advice bureau can help you to sort it out. if you do go to cab make sure you have detailes of who provided your gas card then they can contact them for you I hope this helps.
Report this content KeithfromKent Written on: 28/01/2015
Honestly, I have never heard of a gas card, and I suspect that you are paying a lot more than I am for heating. Phone utility warehouse and change your supplier. You can pay by direct debit monthly so it is still pay as you go. and cheaper I suspect.
Report this content JB1949 Written on: 29/01/2015
If The Utility Warehouse is your gas supplier they will provide you with a replacment key/card. You can contact their customer service department between 09.00 and 17.30 Monday to Friday or on Saturday between 09.00 and 16.30. You will need to provide them with your name and address. I think that if you have an emergency (which it sounds as if you have) they may be able to arrange for you to collect a replacement card from a local shop - but I am not absolutely sure about this. Hope this helps.
Report this content Andreaharg Written on: 29/01/2015
Call the pre payment number they should be able to help you :)
Report this content JB1949 Written on: 30/01/2015
Contact your gas supplier and, in an emergency situation like this, they should be able to arrange for a replacement card to be made available for immediate collection at a local shop or Post Office
Report this content thetruthseeker89 Written on: 10/03/2015
Change supplier ASAP! I despise this company with a passion! Each and everytime I write a review on here they somehow manage to get the review deleted!! Change change and change.
Report this content mi12121 Written on: 21/09/2018
woa what a surprise if you do you will get no-where
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Asked by chelsiejade on 28th March 2014 Report this content
How do I know if I have been accepted for a mobile phone contract? I have only had 1 email saying my order has been processed, please can someone tell me? Thank you.

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Answers (4)
Report this content conorcrrll Written on: 31/03/2014
They credit check you on application. If it says processed you will have been accepted. If not sure though call them up. You should have an account number on your email. Hope that helps
Report this content Eric Rice Written on: 31/03/2014
Hello, it may be just a question of time delay, by this I mean that the process of acceptance may take a little longer than up to now. A possible other reason could be poor administration. I really doubt that this is the case because for the ten years or so that that I have been one of their customers I have never been affected this way but nevertheless it's a possibility. Have a look at the date that you first made the application for the mobile phone contract and consider if it may be possible that another week or so may be needed. Another consideration may be the sim card situation. Ask yourself two questions: 1. Do you want a new mobile phone number? or - 2. Do you want to transfer your existing one to the Utility Warehouse ? Lastly, you could always contact them and ask them directly; their direct land line phone number is a free number. Alternatively, they have their own website which is very comprehensive and , in my experience, very helpful. I hope that this advice helps you, good luck.
Report this content MotherMcgoo Written on: 31/03/2014
I don't know as I haven't yet taken out a mobile phone contract with them. I have this free phone no for customer service if it's any use. And if you're calling from a mobile u can dial the 0800 buster no. first so you don't get charged for the call. Hope that's of some help.
Report this content Norbee Written on: 01/04/2014
Your question tells everything about UW customer care quality... Run away while you can! Been there seen that, worse nightmare ever had!
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Asked by Babyboots85 on 18th January 2014 Report this content
I just wondered how long it takes to recieve the sims as we have had two on the double gold?

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Answers (1)
Report this content davespencer11 Written on: 20/01/2014
Not long; usually about two weeks
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