Asked by
coldandgettingcolder
on 15th October 2014
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I need help with this company as they are incompetent and have got my readings in a real mess.
I also have no heating, the heaters work (I had them checked out) it's the timers or whatever that are at fault, plus the economy 7 is all over the place.
Ovo sent out a meter reader (twice) so they know the score of the old meters, but they will not do anything about it.
They have racked me up as owing well over £1500 which is just so ludicrous, I would laugh if I was not so fed up with it all, I want to change suppliers, but I can't with my account in this mess.
What the heck can I do, I am talking to a brick wall when I deal with them, even the (extra care team) or whatever they call them, who should be the ones dealing with me, seem not to remember what they said to me.
I need help, What should I do? I live alone and cannot take this anymore, once the weather gets cold, I shall be in a real mess.
Thank You.
Answers (6)
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th0mas
Written on: 15/10/2014
You have my condolences, OVO are absolute rubbish and do not care about customrs only their money. You have to keep onto them and the only way you will get anywhere is by getting aname of somebody other than the minions who answer the phone - you will have to bluff your way to speaking to somebody higher up. I got the name of a team leader or something, ringing her until she gets so fed she does something - but, you will have to bluff your way through to speak to her.
Best of luck.
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MrRee
Written on: 15/10/2014
Talk to the Citizen Advice Bureau - do NOT suffer alone or in silence.
They will give you the best advice you can get.
Report back!
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oborne27
Written on: 15/10/2014
How do you send them your meter readings. Do you do it monthly online? if not why not as then they wouldn't have the wrong readings. Have you checked the meter readings against the monthly bills, if so are they the same or different? If they are different then you need to see if its an incorrect meter read or if you are using a lot of energy due to the messed up timers.
The heaters are nothing to do with OVO as they are just a energy supplier not an installer. You need to get a heating engineer to check out the heaters. It could be the heaters that are making the high meter readings.
So you need to:
1. get an engineer to check out the messed up heaters - this will be nothing to do with OVO so get someone local.
2. check the meter readings are the same/similar to the bills. If they are then you are using a lot of energy, if its not the same then you need to find out why - wrong meter read, meter not working properly (very unlikely) or OVO have entered the wrong meter read to your bill.
3. update your meter reads every month via the online meter reading facility. This way you will get a correct bill each month.
I've been with OVO for 4 years now and have always had excellent service from them. I'm sure this is just a blip.
keeps us informed. good luck
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th0mas
Written on: 29/10/2014
Complaints to them are water off a ducks back.
Suggest you write a hard copy letter, not email setting out your case and at the bottom show you have sent copies of that letter to your local MP (always good) and the energy ombudsman.
One of Ovo's tricks when I tried to change was to say I owed money by producing an ESTIMATED account (despite them having actual readings) showing I owed them money, hence I could not change because I owed them money - a vicous circle!
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Phil298
Written on: 29/10/2014
I had the same problems with ovo, they got the meter readings wrong,I was on eco7 and they were billing me rate 1 for rate 2 and rate 2 for rate 1, this ran up a large bill which they were going to take me to court for, in the end I borrowed the money to get rid of them, now 4 months after me leaving them they are pursuing me for another £165 which they say is for the energy I used in the transition stage to the new company, yet my calculations only come to £70??. get rid of them ASAP they are the worse of the worse. Good luck.
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ebok
Written on: 31/10/2014
Sorry see answer for Bluevauxall - above... 28/10/14 intended for you Good Luck!
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