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mahgnibynot
Written on: 15/07/2014
Npower were a absolute nightmare when I changed suppliers and tried to get my due refund last year. I found it was a total waste of time phoning and was fobbed off with all sorts of different excuses. In the end I managed to find these details to contact executive level complaints which got things moving once I threatened them with the Ombudsman. This was May 2013 but hopefully the email will still be the same.
Good luck!
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DaveWBrown
Written on: 15/07/2014
Hi, I recently left NPower because of their atrocious billing problems - well reported in the UK media. I too suffered the lack of communication and eventually voted with my feet. You may have to be patient, complaining to the toothless regulator will get you nowhere in my experience - even if they have strengthened their hand they are likely swamped with complaints. I would try embarrassing NPower (not sure that is possible) on social media, although I found it difficult to find customer complaints on Facebook (well hidden I suppose) although I am no Facebook expert. You could also try Twitter - I did see one conversation on there (I am not on Twitter) regarding help retrieving a cheque for someone - tag @npowerhelp. I'll be interested in hearing other solutions as I too have suffered at their hands. Good Luck, I really hope you get this solved - and quickly.
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dors01
Written on: 15/07/2014
You need to call them and record the call, possibly on your mobile, use saynoto0870 to find a landline number for them.
But keep calling them, and also invoice them for the phone calls and time you have spent trying to get this resolved.
The key here is to keep at them and don't let them forget about you, but always ALWAYS be polite to whoever you speak to and explain clearly exactly what you want them to do.
I know this is probably not what you wanted to hear but it's the best advice I can give having dealt with many useless customer service agents not just at Npower but at many different companies.
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jenros
Written on: 15/07/2014
Complain to the Energy Ombudsman and let npower know. Alternatively put in a claim through the small claims court against npower, dint forget to add interest to the amount your are claiming as well as inconvenience and distress.
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Fireplaces
Written on: 15/07/2014
Hi, I would send them a recorded delivery letter, stating all the facts and stipulate that despte previous assurances you are still oustanding the amount due and therefore you will give them 14 days to refund in full or you will raise a claim in the small claims court and any incurred fees will also be recovered. I would also state that they should also forward an additional amount to hat owed to cover any lost interest and for all your costs and inconvenience. Good luck.
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MrRee
Written on: 15/07/2014
Give them 10 working days to refund your money - do this in writing to their HQ Address - say that you reserve the right to take legal action to have your money refunded.
Check that you have all the evidence proving, beyond doubt, that they owe you the money and then take out a County Court Summons on them in your local Court.
The claim will include your costs - they will refund you rather than attend Court.
It's really simple to get justice, just follow the steps and make sure you have everything in place.
Good luck!
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eracdave
Written on: 15/07/2014
forget mailing - get on social media and put your situation in the public domain - Tweet or Facebook. time to put a stop to their complete disregard for their customers financial situation. good luck