Bullies

EON Gas & Electricity - www.eon-uk.com
★☆☆☆☆
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Guest's review of EON Gas & Electricity - www.eon-uk.com

“Bullies”

★☆☆☆☆

written by on 24/08/2016

Bullying standoffish and that was their complaints department. Had me in tears over their mistake. This was with how they spoke to me and dealt with me. Best thing I did was switching font see how a company is allowed to treat people this way. Just awful

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Eonhelp's Comment

Written on: 25/08/2016

I'm sorry we upset you so much. Did we resolve the complaint? What was it about?

You don't have to leave things there. The complaint can be taken further. If you haven't already, I'd recommend sending it through to our Reviewers. They'll go over what's happened and look at how the complaint has been dealt with. They'll either offer an alternative resolution or uphold the original one. If necessary, they'll also give feedback to the advisor and their manager.

That's not the end, though. If you're still unhappy, we'll send you a 'Final Resolution Offer' letter and you can use this to go to the Energy Ombudsman for an independent review. The Ombudsman's decision is binding on us but not on you.

Don't feel as though there's nothing you can do. As we've upset you to such an extent, I'd certainly go down this route. There's more information on our website about how we look after complaints too.

Malc

E.ON Company Rep

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