Money grabbing vultures

EON Gas & Electricity - www.eon-uk.com
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odDillon416's review of EON Gas & Electricity - www.eon-uk.com

“Money grabbing vultures ”

★☆☆☆☆

written by odDillon416 on 24/02/2016

Charged us £80 for three weeks gas and electricity, switched supplier and our bill is now £46 for a full month.

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Eonhelp's Comment

Written on: 01/03/2016

Hi oldDillon416

Was the £80 we charged based on actual or estimated meter readings?

If estimated and you can let us have actual meter readings, we'll be happy to rebill to these. Totally appreciate you've left us but, if you did have this information, we can still rebill and, if applicable, refund any over payment. If based on actual readings, though, it's likely you'll have used the energy and the charge could well be right.

Don't know if this applies but, sometimes, where we haven't had readings for quite a time, estimated bills are sent. Once we receive actual readings, a catch up bill is issued. If previously under-estimated, this can give a bit of a false impression as it appears to lump a lot of usage into a relatively short time. Where, in actual fact, it was used over a longer period. Best to make sure bills are based on actual readings as much as possible so as to avoid this sort of catch up.

I'm guessing a lot here, though, and sorry if I'm off beam.

Malc

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Gdjusgjjrg's Comment

Written on: 01/03/2016

Thanks for the follow up Eon. We gave a meter reading when we moved in, the three weeks we were charged for is from then until we switched so is apparently accurate. Assuming the meter readings are accurate, it just shows how ridiculously high your charges are in comparison to our new provider who doesn't seem to be so intent on ripping us off and we're very glad to be rid of you.

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Eonhelp's Comment

Written on: 02/03/2016

You're welcome. Glad to follow up but sorry can't offer you anything here. As the bill's based on actual meter readings, it'll reflect the energy used.

I suspect you were on our standard prices as you were only with us for 3 weeks. We do have cheaper tariffs but these are all contracted fixed term products and we're not allowed to put customers on to these without their express permission. The standard plan has no tie-ins or restrictions leaving you free to change supplier without penalty.

Sorry I can't help further.

Malc

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