Totally AWFUL

Click here if this is your business
Ecotricity www.ecotricity.co.uk
★★★☆☆
3.2
From 27 reviews
52.0% of users recommend this

  • Value For Money

Click here if this is your business

AvaDaniels's review of Ecotricity www.ecotricity.co.uk

“Totally AWFUL”

★☆☆☆☆

written by AvaDaniels on 08/04/2019

Totally AWFUL customer service. Totally AWFUL tarriffs. Many better green energy suppliers out there - don't bother with these guys and their clueless representatives and administration.

We moved into a property that was supplied by Ecotricity. They took 3 months to send us a bill, and when it arrived it was astronomical. We have since had uncountable phone calls, nearly always with a new rep every time, and 2 months on they have still failed to put us on the most economical tarriff - no-one is taking responsibilty for our case and we can't swtich suppliers till it's sorted. We call them every other day as despite our case being 'critical priority', no-one ever calls us except the payments dept!!!

I'm appalled at the fact no-one there seems to know why we're on such an awful rate and why it took them so long to send us the first bill. Horrendous.

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account