Customer Service - SHOCKING

The product itself is actually very good and I have used it for a number of years. However the customer support is shocking - standard response is 'there is nothing wrong with the system' 'user error' or 'You need to update your browser' ....if you dare to question that response you then open yourself up to punishment (by having updates taken away from you or even threats that your subscription will be cancelled) - the owner has also added new terms and conditions today which says if you are a member of certain social media sites and someone on that site says anything negative about this company they reserve the right to end the subscription of any member immediately with no refund (despite being a fully paid up babys days member)