difficult to cancel

3.4 / 5
62% of users recommend this

Guest's review of Moonpig, www.moonpig.com


“difficult to cancel”

Written on: 29/07/2013

I Ended up sending three cards to one person at a cost of almost £8. I wanted to make a simple change tried to go back, thought I had made the change and sent it without realising that the card I wanted to change was still on the system. Then somehow when I tried to stop this from being sent but in the process sent another. Looked at FAQ stated that once printing it is too late as it was late at night the printing was instant so couldn't cancel. I think there needs to be a delay of half hour before going to print to allow changes. Beware the web site is not very forgiving if you want to change your mind

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