CUSTOMER SERVICE NON EXISTENT

Click here if this is your business
Jacquie Lawson www.jacquielawson.com
★★☆☆☆
2.5
From 290 reviews
33.0% of users recommend this

Guest's review of Jacquie Lawson www.jacquielawson.com

“CUSTOMER SERVICE NON EXISTENT”

★☆☆☆☆

written by on 07/12/2013

I have been a member of Jacquie Lawson for several years. I've been frustrated with the "customer service" several times, but it's been somewhat trivial.

Early November I purchase the Edwardian Advent calendar for myself. Since then I received it twice from different friends.

When I received the first gift I emailed and asked if they would send me an activation code for the Alpine Advent calendar. No response to that request, but a "canned" response.

When I received the second gift of the Edwardian Advent calendar I emailed again telling them I'd already bought it for myself, yada, yada, yada. Another "canned" response.

I can't understand why they don't have a way to let gift givers know if the prospective gift receiver has already received a calendar and which one. It can't be that hard.

I am terribly disappointed in JL "customer service" and will let my membership lapse.

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account