Need to improve

Angrycustomerxyz's Comment

Written on: 11/06/2013

I have the Rangemaster Toledo Induction 110 now about a year old and am experiencing the exact same problems with the control knobs. They are made of white plastic with shiny metal stickers on top, which are peeling off a number of the knobs. Some of them have been replaced for the third time but the problem keeps happening. I have cut myself several times.
The support from Rangemaster has been appalling. First they told me an engineer would come out to test the oven. Well, said engineer called me and told me he would not come out as the knobs were just cheap and nothing he could do about that.
I then spoke to Rangemaster and they arranged for another engineer to come and visit and carry out heat testing. After doing the test, the engineer told me that there was excessive heat escaping from both ovens, which would need their seals replacing. He would report back to Rangemaster and they would be in touch.
Well, weeks passed and no call. So, I called them. I was told the engineer had not reported back (after weeks!!!) and that the technical team would be in touch. Well, they were not. Once again I had to chase this up. I have just had a message on my answerphone to say that the technical team have had the report from the engineer and that nothing faulty had been found.
I was fuming. I should have been called back again earlier to follow this up, but once again have not. I will carry on with this Saga tomorrow.
Overall, the cooker is not one I would buy again. There are so many design problems with this. The grill pan handle does not come off, which makes it a pain to clean. The grill pan can only go in one slot.
On the top the cooker has some kind of vent space where food constantly falls down behind the cooker.
The doors don't open and close easily at all and seem really cheap.
Overall, very disappointing.