Disappointed with the service

Pass N Go Reviews - passngo.net
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Maren317's review of Pass N Go Reviews - passngo.net

“Disappointed with the service ”

★☆☆☆☆

written by Maren317 on 30/09/2020

I would not recommend this company. If I could give 0 stars I would. I paid for the 4 hour beginner and booked my first lesson with the instructor they gave me. On the day of my lesson instructor said he was outside but no one was outside. Turned out they had gave him the completely wrong address and he doesn't cover my area. A few days later they gave me a new instructor. I booked a lesson several days later the instructor messaged me saying he doesn't cover my area. It's been over a week and still I don't have an instructor. I keep phoning and get told I've been put back in the system and to wait. All I want is a refund now as its the biggest waste of time. This company they can't provide what I've paid for. AVOID this company. I have never had any driving experience before so naturally I'm very nervous this is not helping. I have already found a new company and booked my first lesson and the instructor covers my area. 1 phone call and it booked and sorted simple no fuss no hassle as it should be. Pass N Go is the worst company I have ever used.

By Pass N Go Driving School Ltd

Written on: 01/10/2020

Hi There, Thank you for taking the time to leave a review. We appreciate both negative and positive feedback. I can only apologies about the service you have received, if you would be able to contact the office regarding this matter, we can look in to this further and resolve this issue for you. Kind Regards, Pass N Go

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