Frostilicus720's review of Mutlows School of Motoring - www.mutlows.com

“Superb reaction to rectify a difficult situation”

★★★★☆

written by Frostilicus720 on 27/10/2017

My son booked up for 10 lessons in advance with this school, being a teenager he didn't bother with receipts of any kind, who needs those? !!

The driving instructor turned up for a few lessons, then started to miss appointments etc - my son had a string of texts to support this.

We contacted the driving school and discovered that the instructor was dealing with some serious family matters and could be excused (although a simple text from him would have defused the situation), to their credit the driving school have accepted the situation as described and have refunded the missing lessons as credit with another instructor.

I wish the instructor had given us an explanation before we had to chase after them as we could have organised something more amicably, but to their credit Mutlows dealt with a difficult situation in an exemplary manner