Zenith - www.zenithhome.co.uk

Zenith - www.zenithhome.co.uk
★★☆☆☆
2.2
32.0% of users recommend this
  • Value For Money

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Latest Reviews

“stay there in 6/22/21 this was the best vacation ever had ”

★★★★★

written by JacksonWhittaker on 12/07/2021

would recommend this place to anyone that is visiting Jamaica, I had a wonderful time there and I am planning to go back real soon because of the wonderful time that I had. The place was very clean and cozy you feel like home away from home the owner went out of his way to make sure that I had a wonderful time there. I love every thing about the property there in noting that I would change about the property so i would recommend anyone to go stay at the property.

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“0/10 an awful experience cracked windows, no dust...”

★☆☆☆☆

written by on 12/07/2019

1/ Used the old sacam: The slick salesman says that it costs 15ks and if you still say no they suddenly need portfolio homes for their showrooms at half the cost. This was vetoed years ago. We never saw a Zenith board or any pictures taken 2/expert trained Zenith fitters with smart Zenith vans fit the windows expertly after much training on a dry day using local weather. In reality they subcontract to Jobworthdoing who are very bad and turn up in battered vans with no Zenith randing, Shocking. 3/ No dust sheets of any kind used our home looked like a war had happened. 4/ They cannot fit windows at all. They cracked both my big front ones upon fitting and asked to use my guarantee to claim for new ones! They cracked one 3 times on 3 visits. 5/ They stuck all the windows to the outside of my home with Siliocne as the windows did not fit; ruining the brickwork. 6/ They ignore calls/texts/emails 7/ They fitted a window with trickle vent outside but not inside! 8/ They ruined new paintwork 9/ They stomped all sorts into my new carpets 10/ They came in the snow!! IT was freezing! AVOID at all costs.

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“Big disappointment”

★☆☆☆☆

written by GiacomoLondon on 05/04/2019

Big disappointment. It's a bunch of very good sellers.. Terrible value for money and profoundly unprofessional. They'd promise to do a number of things to make your house better and they will eventually stick to the minimum. They wouldn't even bother replying to the follow up complaints. The just disappear. Stay away from them.

Was this review helpful? 1 0

“They didn't turn up”

★☆☆☆☆

written by Tenby63 on 16/01/2019

Having contacted Weathershield for front and rear house windows .l was informed that their sister company (their words not mine) Zenith windows would be round to quote. First appointment didn't turn up however they did call 5 mins after the appointment time. Rearranged the appointment but this time simply didn't turn up.

Was this review helpful? 1 0

“Took advantage of vulnerable elderly man, twice!”

★☆☆☆☆

written by Foreverhopeful4321 on 20/11/2018

This company cold called my elderly father and persuaded him to buy a plastic front door even though I had called them and told them they mustn't talk to him without another member of the family present. The front door was totally inappropriate for the type of house and an exhorbitant cost as my father wasn't competent to discuss price. They fitted the door in February which he was never happy with but also continued to call him and persuaded him to buy a new garage door (which he didn't need) in August at a cost of £4K. The following day a deposit of £1245 was taken from his bank account but he died before it could be fitted. I called both their call centre and also the man who had visited my father. They both said that the garage door wasn't fitted because they had identified him as vulnerable and yet some 12 weeks later have still not refunded the money or acknowledged a letter of complaint. Anyone visiting my father could have seen that he was vulnerable and not able to make conscious decisions. His garage wasn't even accessible as it was so full of accumulated junk. Zenith are the very worst type of old fashioned double glazing sales companies. You must avoid them at all cost

Was this review helpful? 2 0

“TERRIBLE COMPANY STAY AWAY”

★☆☆☆☆

written by Nika66 on 11/10/2018

I had a rep visit me for 4 hours. He said they would remove my shutters and install Double glazing. Then put the shutters up so I agreed to £349 admin fee. However the following day I rang the Watford office. The manager said they would not do this service as they had trouble in the past. They not fit back. I also rang the shutter people who said pvc windows would mean I was unable to re use the shutters as they wouldn’t fit back. I cancelled the contract within 48 hours writing to head office. I received a reply saying they wouldn’t give the money back. Also they wouldn’t do the double glazing. I am very upset about this as I was spoken to by the rep who came to sell me the double glazing. He should have told me the company didn’t take shutters down or put them back up. Then I wouldn’t have gone ahead. I am taking this further.

Was this review helpful? 1 0

“My Worst Nightmare”

★☆☆☆☆

written by on 06/09/2018

I had double glazing fitted three years ago.I have been inundated with phone calls regularly since then asking me to have more work done. I was told that my name would be removed from the list, but nothing changes. I have now been informed that the Company has ceased trading-wonderful when you have 7 years of a warranty left, which isn't worth the paper it is written on now! The only good thing about this I won't be harassed by phone calls ever again by this Company.

Brianh4748's Comment

Written on: 07/09/2018

They have started again under Zenith Homes. They are not accepting responsibility for previous warranties but their database is still active so you will get calls still.

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Edward54's Comment

Written on: 11/10/2018

If you have any faults, try contacting the finance company (if you took their finance out) as they are responsible for the product if the the original company takes a dive. Only for the duration of the original warranty though. A bit like using a credit card.

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“Incompetent, uncommunicative and terrible customer service”

★☆☆☆☆

written by fwFanning1953 on 06/09/2018

The first thing to state at the outset is that this company is not a member of the Double Glazing and Conservatory Ombudsman Scheme and they will not help you when you have trouble with this company. They are affiliated with FENSA but FENSA will not cover any conservatory work. So customers only recourse is to Trading Standards or TV consumer programmes or newspaper consumer help such as Daily Express Crusaders. I would also like to see the many, many customers who are suffering at the hands of this company advertise Zenith’s incompetence on Social Media as much as they can. The company tends to target elderly, vulnerable people and so expect that they won’t fight back too much when they get terrible service. I have had four previous installations with this company for a garage door, double glazing, fascias and soffits and a porch which all went well. However, I didn’t realise that the company is now under new ownership and frankly their customer service is virtually non-existent and their infra-structure cannot cope with the necessary coordination of different tradesmen that an installation of a conservatory requires. We were told that the installation of our conservatory would take 2 – 3 weeks. So far we are into our 8th week with no end in sight. There is no overall project manager who communicates with the customer and the various trades required. What you have is a team of people in the installation centre who have never been on site and have really no idea of what is required and when. So instead of having a list of trades in order that they need to be on site they simply book in one trade at a time and when that is reported back to them as completed they book in the next trade – which typically is a few weeks later. So from the point of view of the customer you get a team arrive and work for a few days and then you have to phone and phone and then you get an appointment for another team to arrive a few weeks later and so it goes on. In our case when the roof team came to do the glazing they were a piece missing and it took 3 weeks before this missing piece could be ordered and a team found to fit it. Three weeks of water pouring in. Then the plastering team were booked in three weeks after that and when the day arrived, they didn’t. I waited until the afternoon to be told that the wrong team of plasterers had been booked in as they hadn’t realised the extent of the plastering and now it would be another two weeks before the correct team could come. But if I hadn’t phoned them --- they would have quite happily let me wait all day for them without letting me know that they were not coming!! I have sent numerous emails to their customer service department but all they do is send generic emails back saying someone will call you from installation department. Which they don’t – but even if they did --- it wouldn’t help because I am actually trying to inform them that their installation department do not know what they are doing. When the building team laid the temporary concrete floor they said that a team would be coming to lay floor levelling compound. I have been unable to find out when this is taking place and so for the past 4 weeks we have spent an hour every morning dusting the whole house and hoovering through the entire house because of the dust from the temporary floor. Zenith - it pays to take notice of your customers - if you ignore us we can only assume that this is commonplace. If this is an unusual occurrence then your reaction should be one of concern and an immediate resolution should be forthcoming. Each day that passes leaves me with the feeling that your infrastructure cannot cope

Was this review helpful? 2 0

“Stay Clear at all costs”

★☆☆☆☆

written by Aniyat448 on 29/07/2018

This company is immoral to say the least. A 5 hour sales pitch and strong arm tactics and statements about what they were doing to reduce an incredibly high first quote which could not be substantiated or proved. Numerous calls to managers etc. back at the office - all obviously staged and rehearsed. Anyone rating this company has probably paid 2-3 times over the odds. I feel for people who live honest lives and take people at face value and believe what is being said to them - I'm really not sure how people who work for this company rest easy at night. Don't forget they went into administration in 2017 - they haven't learnt their lesson and sell their double glazing using talk which after 5 hours puts you in a state where you'll literally sign anything to get them off your property. Not a nice company to deal with in our experience. The answer to "Your hint about what would you liked to have know before the purchase" is read the reviews FIRST - thankfully, I didn't go ahead with the purchase and managed to make use of the legally required 7 day cooling off period but still had to involve my bank to ensure the refund of the £300+ admin fee. All in all a stressful and very unpleasant experience. PLEASE AVOID THEM

Was this review helpful? 1 1

“Stay Away!! Told warranty is useless.”

★☆☆☆☆

written by Goodwinmt96 on 24/07/2018

Stay away!! salesman super pushy and went on and on for hours and laid it on thick. New patio door has broken lock. Was told on the phone that the warranty is "null and void" because of liquidation!! This is a discrace. How can they get away with this?!! AVOID!

Was this review helpful? 1 0

“Pressure Sales”

★☆☆☆☆

written by tfLake359 on 23/07/2018

They cold call offering a no obligation quote. Before coming, they insist both husband and wife need to be present. What you get is a sales pitch that lasts hours also explaining how complicated the work is, followed by a ridiculous price. The price comes down based on seemingly made up discounts (be in the brochure, sign outside, buy from the trade not commercial arm). You are then told to get the heavily discount price you must agree there and then. If you want to think about it or shop around you will lose the discount. This is pressure sales at it's worst!

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“Windows”

★★★★☆

written by Delilahj1955 on 30/06/2018

Over the moon with the product. Fantastic service.

Was this review helpful? 0 2

“I had paid initial payments of about £350 to them and...”

★☆☆☆☆

written by JaidenBowman156 on 12/06/2018

I had paid initial payments of about £350 to them and they hadn't done their job. Not trustworthy. Stay away! It is like you are paying for nothing. Very bad services. Worst experience!

Was this review helpful? 1 0

“Avoid”

★☆☆☆☆

written by 203Miller on 08/06/2018

Harassment at its worst. Extremely rude and aggressive sales manager. Bizarre ethics. This all started months ago and I wish I had never opened the door to them. Still being harassed and received aggressive calls

Was this review helpful? 2 0

“Nice window fitted!”

★★★★☆

written by rtcoogan on 19/04/2018

The person I dealt with and his boss fitted a replacement window in my shower room. The work was done with great care and attention to detail. I was also able to have the glass I wanted ie. the reeded pattern. They took care to make sure the mess was limited in the shower room and the result is very pleasing.

Was this review helpful? 0 2

“ keep away”

★☆☆☆☆

written by clivewiley on 17/04/2018

On the 5th of April i was cold called by Zenith windows , i paid what i thought was a deposit ,he was here for2.5 hrs i read up about the company after he went and saw lots of bad things about Zenith , the next morning i cancelled , i have just had a call from the manager asking me why . in the end he laughed and said "Anyway you have lost you administration fee" why should i have to pay any thing ? i feel i have lost £349  I am severely disabled 65 yrs old , they play on vulnerable people KEEP AWAY FROM THIS COMPANY ..

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“Salesman didnot reveal all cost”

★☆☆☆☆

written by elBarnett84 on 07/04/2018

At the meeting to price the supply and fix Windows for my flat, a long process of starting with prices that nobody in their right minds would consider, we aririved at a figger nearer to the cost of supply and fix of work needed I said this was still more than I was willing to pay He asked me what I thought I would be willing to pay, I gave him my figure ,he said he would need to speak to his manager After talking to the manager that made an offer very close to my suggested price , But to be able to give me this price I would have to have finance though Barclays I said how can finance be cheaper than a cash price, he said you sign up for the monthly payments with interest and showed me each payment with its interest. But the reason the it works out cheaper is you only pay eight payments and then pay the balance in full but you must cancel the monthly order to stop payments I asked are you sure that is the full costs involved,he put it all on paper I still have the notes On these terms the work was compleated,and payments started After eight weeks I paid in full and expected to be finnised with Barclays only to find a letter from Barclays telling me I owe them a figure for admin plus a figure for late payment not as all sum I had to pay. Not happy I rang so many times to complain and was given the run around, Yes sir we will look into it for you, we will ring you back,never ever happened I suppose zenith achieved what they wanted I eventulally gave up I also gave up on trusting zenith as a company. I am a builder completing 4-5 extensions a year it must be 10 years since zenith refused to deal with It. PEOPLE ASK ME ALL THE TIME do you know a good reliable window company we need bifold doors ,windows ,front doors supply and fix I tell them who not to use. BIG. MISTAKE. HUGE

Was this review helpful? 6 0

“NO WAY! GO AWAY ZENITH ...”

★☆☆☆☆

written by JadynBaker on 31/01/2018

When you tell them their faults on the phone thay want to send anther salesman round! I don't think so.. they lie bump the price sky high & wast two 2.5 hours of our life with old fashion bullying sales talk. soo NO Thankyou I Would NEVER EVER let them in MY Home Again....

Was this review helpful? 6 0

“All past customers with the 10 year warranty on...”

★☆☆☆☆

written by Ians006 on 29/01/2018

All past customers with the 10 year warranty on windows and doors might just as well tear up the certificate as the Zenith are NOT honouring any warranties, as they went into "administration' last year. Would it not of been common curtesy to inform all past customers of this? I think so!...... if you want replacement windows and doors, due yourself a favour and get quotes from local companies with GOOD customer recommendations...... don't use these clowns !!!!

Was this review helpful? 5 0

“THIS COMPANY IS HOUNDING PEOPLE BY TELEPHONE OFFERING...”

★☆☆☆☆

written by EstrellaCasey75 on 03/01/2018

THIS COMPANY IS HOUNDING PEOPLE BY TELEPHONE OFFERING "GREEN DEAL FUNDING", THIS WAS A GOVERNMENT SCHEME THAT ENDED IN 2015. THEY WILL HARRASS YOU CONSTANTLY. REPORT THEM TO ICO (Information Commissioner's Office) They have hounded us for 18 months several times a week by phone... If you want double glazing, don't go to Zenith!

Hammy11111's Comment

Written on: 18/01/2018

I AGREE 100%, admittedlyi am happy with my doors and windows, but what a pilaver. I am still constantly getting those telephone calls, after a all round house fitting, that was how i first got involved with their gestarpo salesmen. I had a call last week asking if i wanted anymore windows, when i enquired why they were phoning now that they have gone bust, the poor girl had to get someone else to talk to me, but i informed her what is happening about my 10 year standard gaurentee that is now null and void.... i wonder what name they will reinvent themselfs as.... do not trust them

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Asked by bigted95 on 6th June 2016 Report this content
Do they do window repairs to Stay Bright windows?

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Answers (2)
Report this content neil webb Written on: 07/06/2016
I don't know the answer to that but having had problems with Zenith would never use them again for anything.
Report this content Arisnotle Written on: 08/06/2016
I had a problem closing a window catch. They came out under warranty. I had assumed they'd just file the fitting slightly. Not a bit of it; they completely removed the opening sash, realigned the fittings on the fixed frame and opening sash, then refitted the opening sash. I had slightly damaged the handle on my patio door some time before the above problem. I asked them to take a look whilst they were there. They made a repair, then said they'd class it as part of the warranty job. The salesman when I first enquired about their product was a nightmare. The 'Job Worth Doing' installation team were professional and showed considerable expertise. The warranty process worked as it should. It seems that I am Zenith's only satisfied customer in the country. If were starting from scratch at this property, I would still use them.
Asked by TrevorRecman on 16th January 2015 Report this content
Are all Zenith windows triple glazed?

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Answers (1)
Report this content Beachhut1960 Written on: 19/01/2015
No not all, they can come double glazed as well, hope this helps you.
Asked by Rhygon on 6th April 2014 Report this content
I had a zenith salesman round talking about portfolio etc. In the end I signed something to say I'd declined the offer, is that bad?

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Answers (2)
Report this content Zaccety Written on: 12/04/2014
They're so desperate to get your business, I'm sure they'll be back in touch.
Report this content Beachhut1960 Written on: 19/01/2015
Personally I wouldn't sign anything, best to get in touch with the company and tell them you don't want anything, I had the same thing with my mum and you shouldn't have to sign anything if you aren't buying anything from them.
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