Worst Service Ever

I really don't know how ANYONE can recommend this APPALLING outfit that advertises as a professional Window company, professional they are not. I highly advise anyone looking for windows, doors or a conservatory, to shop elsewhere and avoid West Yorkshire Windows at all cost (unless you want a poor service and shoddy workmanship). This review is a true reflection of the service we received after our Conservatory had been built. To read about the shambles they caused during the build and just after, see my previous review.

In September 2021 a few months after completion of our Conservatory, we noticed a leak in the roof, letting water in every time it rained. We reported this to West Yorkshire Windows and after a couple of calls we had to make to chase them up, they eventually, grudgingly sent someone out to take a look. When the guy arrived and investigated the issue, he told us he would have to order a new part and come back. We were told this would take a couple of weeks. However, during this time, we had to constantly chase them up to see when this was going to be scheduled in, we made endless phone calls to a very rude receptionist as nobody else in the company would speak to us or offer any help.

Eventually, they did schedule this to be fixed end of November 2021 but low and behold, a few days before the date, they called us and cancelled using delivery delays as an excuse and told us they would let us know a new date, however, again we had to keep chasing them. We were then eventually told it would be in December. They gave us a new date but again just before they were due to come out, they cancelled blaming it this time on staff shortages. We were then eventually given another date in late December, but to our disappointment, yes, they cancelled this again and told us it would now be January 2022 meaning we would have this leak over Christmas. When we called them to complain about this, we were dealt with by a very rude and obnoxious man who is their Head of Customer Service. He treat us with nothing but contempt as he had done throughout this whole terrible experience with this company.

They did eventually come out and fix it in January 2022, 4 months after our initial call to report it.