Website is www.wea-uk.com and they are based in Coventry. If you want detailed technical information about their windows before buying, I would suggest looking elsewhere. When I asked what BS/EN standards their double glazing units complied with, the managing director became confused and couldn't or wouldn't provide me with these important details. Other companies like Anglian or Solaglass not only list the standards their double glazing units comply with on their website but also confirmed this information again by email. When I pressed the managing director on the 'standards' issue, he eventually replied "I wish you the best in any future project you may have and respectfully decline any enquiry". However much later on, and possibly against my better judgement, I decided to order 2 double glazing units from them. I eventually received a voicemail message from them late one Friday afternoon stating that my units were ready for collection. There was no other instruction left with the voicemail. When I visited their website, I noticed that their opening hours included Saturday morning. As the next day was a Saturday I made a 4 mile journey to their factory site. However when I got there a member of staff told me that collections were NOT available on a Saturday and whoever left the message on my machine should have informed of this. I therefore wasted precious resources in making an unnecessary journey. I decided to submit the following complaint by email; "On Friday 17 June 2011, I was left a voicemail message from 'XXXX' stating that my glass units were ready. Please find attached copy of the message. There was nothing in the message to advise me to make arrangements to collect the units and neither did it advise me against turning up on Saturday. Today I made the journey to your factory only to be told by member of staff that I should have been advised that it was not possible to collect units on a Saturday unless prior arrangements were made and I should been advised to make arrangements to collect during the week. As a result I wasted my time and resources on a journey that I should have been advised not to make on a Saturday. Your website clearly states opening hours include Saturday 9-1pm. It fails however to inform that Saturdays are for sales ONLY and not for collections. I would like an explanation for this unacceptable situation." Their response was: "Please contact the office so we can issue a full refund. You are then free to place your order with another supplier and suggest you consider the tone of your emails, when dealing with that company." In my opinion, there was nothing wrong with the tone in my complaint. The managing director oversees all correspondence and he seems to have an arrogant and dismissive attitude when it comes to dealing with customer enquiries and/or complaints.