written by OrionHays on 08/11/2016
I mistakenly agreed to have a quote from a cold doorstep call off this company for my porch. They now call me every week pretending to be different companies when I say the reviews about them are poor. Every call I ask them to leave me alone and they don't, I've even blocked every number they call me on which they know because they now call me on unknown numbers! If they have to go to these lengths to pester people for business I figure that their bad reviews must be true! My porch has now been vandalised, I strongly suspect this issue is connected. I'm very close to contacting the police. I worry that if it was an elderly person they were pursuing, they would just agree to work to get rid of them. PLEASE DO NOT HAVE ANY CONTACT WITH THEM!!!
written by Dominguez316 on 22/06/2016
These guys keep cold calling me and I have been very polite in the past and listened to their offers and then declined. Someone called me this morning and I told him politely that I was not interested at which point (while I was still saying thank you very much) he slammed the phone down! Nice.
written by on 17/06/2016
I have never attempted to contact this company, but have been cold called on several occasions as my caller history shows missed calls. Today I just missed answering the phone, and it clicked onto answer machine.... The caller then left a 'delightful message' using very explicit language telling me what I could go and do! I decided to return the call to find out who obviously had a grudge against me and had tried on several occasions to get in touch with me.. To be met with a recorded message thanking me for getting in touch with home improvements uk!! Needless to say this number is now blocked from my phone and has been reported to the ombudsman along with the recording on my answer machine.
written by McCoyqf92 on 30/09/2015
Cold called by.this company On many occasions finally.I agreed to have some work done the salesman was very polite and drew up.the work.plans bit then said I must pay a deposit to get my work booked in otherwise it wouldn't get done while the good weather was here so I did.I paid 1160pound this was when my nightmare began they sent someone out to do my roof whodid a bodge.job I was harassed to pay.the money for the work so I did coz I.had a contract and also had another contract for rendering work. Then I had my full house monocouched literally my Windows, doors, drainpipes and my new drive was covered with the stuff. But the woman who works in the office was constantly harassing me for money on the phone and coming out to my property to collect it before the workers had even finished the work and I had time to go and inspect it. Infact the workers had packed up and disappeared when she came to collect the money without even cleaning up but they hadn't even put the monocouche rendering behind the drainpipes and had left pieces unfilled and unfinished. It took me 2 weeks to get the stuff of my Windows and doors but still.trying to get it off my drive with acid cleaner have already done it 3 times if it doesn't come off next time I.will be looking at claiming a new drive I have complained by.phone and by.letter by get no reply only an abusive reply. Also the workmen knocked on my door asking to borrow money for petrol.which they haven't returned to me yet after 6 weeks.They have no respect for anyone something needs to be done to stop these people trading.
written by wdCrouch423 on 23/07/2015
stay away from this company !! We ordered a composite door paid £250 deposit .. Two weeks later without permission they took £750 out of our bank account ... After 5 dates of promised delivery they eventually delivered 6 weeks later and I would suggest only because we were polite and patient ,otherwise we would have according to previous form have been waiting much longer !! DO NOT trust them
written by on 15/07/2015
Don’t use this company. The contractor is ‘no longer a member of the Certass Competent Person’s Scheme’ according to a letter from Certass, but they Still (July 2015) have the Certass logo on their website. They never came back and sorted out the problems with our installation, despite almost daily telephone calls for two months. If the telephone was answered, and if they did not hang up on me, the response was always that someone would call me back – they never did. The postal address, if not totally spurious, is an accommodation address – one letter was returned unopened. They quote prices without vat, do not offer a cooling off period for doorstep sales (which I suspect is illegal), and provide no receipts or other paperwork. The windows actually installed were not quite the same as the ones shown by the salesman. It is a pity because the windows and doors seem very good, the complaints are about minor points that could easily have been sorted out, and the workmen were pleasant and hard working.
written by MichaelLamb on 06/07/2015
Work done very fast and efficiently. Affordable prices,friendly staff,will go with them agin to finish work for the rest of the house. And what a difference the the windows have made to the temperature in the house.
written by MarlieSlattery on 05/07/2015
Excellent work and effieceint work carried out .
written by LukaHowe186 on 05/07/2015
Very happy of the service given to us by home UK improvements, from faz the gentleman that came to my mothers house an to the Charlie the fitters that installed the work, as I wasn't there for on the fitting day only my mother I was a little worried but they cleaned up an made little mess which was my main concern as she is elderly that was my concern, Had an issue with one of the handles but now that was seen too we are very happy.
written by on 05/07/2015
I approached this company in feb 2015 they came measured up, quoted and within 4 weeks had all my windows installed without any problems occurring and the finish is absolutely brilliant. I would recommend this company to anyone looking to get new windows and doors.
written by GabrielaMcLaughlin77 on 03/07/2015
Thank you guys ,we are enjoying the summer now .The difference windows can bring to the house has amazed us . Thanks
written by on 03/07/2015
THE BEST WINDOWS EVER they provide the best service and beat any quote would truly recommend them
written by Iansmithy on 03/07/2015
Overall this was a very polite and professional service. The salesman was very informative and not pushy at all. The surveyor who also turned out to be the head installer on my job was very knowledgable and knew his stuff. Him and his team worked very hard and kept us up to date throughout the installation process. The guys did a great job and we are very glad that we used them. Everest Windows and Warmshield Windows were both charging us nearly three times as much and I feel that their product was not as good, we were so impressed by the installers that I couldn't see the installation being as good as what we got either. We would recommend UK Home Improvements to all our friends and family.
written by Rees315 on 03/07/2015
from start to the finish the customer service has been excellent the A rated window is fantastic and has proved to be great as my house is much warmer .... the fitters were great and on time can not pick a fault great all round if ur thinking of changing ur windows then chose UK home improvements
written by ElaineHenry on 03/07/2015
I would highly recommend this company to anybody, they provide great service and are very punctual. They are very reliable in terms of how well they had installed my windows, I know they wouldn't do anything wrong. They are polite and friendly also approachable, they are good in terms of tidying up after themselves instead of leaving it for you to clean up. If anyone needs their windows doing then they should contact these people.
written by on 03/07/2015
I've always been a bit worried about allowing a sales company in the double glazing industry to come around to my house and sell me windows, In this case they put my mind at calm by not giving me any sales spiel. Thouroughly going through the job description of what will happen and when, Kept me informed. They took 10% deposit but didn't ask for a penny more up until the job was completed. And I've also received my certass certificate so I am well and truely happy. Would reccomend to anyone and will deffinatley come back for more work in the future
Written on: 03/07/2015
what did you have done?
Written on: 14/07/2015
Don't know how you got a certass certificate through as they are not registered with certass any more. Not since last year. I suspect this is a bogus review. I had work done in April and no certass cerificate. They refuse to accept letters at their given addresses and they don't return your calls. If by some miracle you get through there is only someone who can take a message and says he can't promise you'll get called back. I am currently seeking redress for their misrepresentation that they are certass registered.
written by on 03/07/2015
I had my windows all replaced in 2014 to the exact design I wanted I had wanted grey double glazing ages and I'm really happy with the work and I've just had matching French doors installed in the same colour and a new front and back door I'm still very satisfied with last years work And now the whole house is finished I'm over the moon with my home . Great staff and had a great one to one relationship with the rep he was very helpful in helping me decide what I wanted .. Would recommend this company definatley Thank you We will be in contact in the future if we need anything else ..
written by mhWilloughby252 on 03/07/2015
Fantastic guys and swift smooth service... Got my door replaced and I thought it would be a lot of headache but these guys made the whole process so much easier welcome guys and will definitely recommend your services
written by Evelynv1982 on 03/07/2015
They fitted 5 windows and 2doors all in the same day. Only problem was one of the handles didnt work properly. But they came back to fix the problem within a week. I'm very happy indeed.
written by zdGuthrie265 on 03/07/2015
They worked quickly. Also cleaned up after. But most of all paid attention to detail. Very good job.
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Beardmore5's Comment
Written on: 01/10/2015
Didn't u report them to the police u should of had them arrested and charged they shouldn't be allowed to get away with it.