Beware

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Suliyat's review of Smiths Glass Limited - www.smithsltd.co.uk

★☆☆☆☆

“Beware”

Written on: 04/02/2021 by Suliyat (1 review written)

If you are looking to replace your windows, please do you due diligence on the company before you fall into a trap like I did. I feel it's my duty to warn other people about this company so they know in advance. I sent an email that I wanted windows and when we decided next working day after getting bad news that we didn't have the money we thought we would spend on the windows. Smiths took money out of my card straight away and refused to return it despite cancelling next business day. After back and forth they stated the terms & conditions which I relied on that I had 7 days to cooling off period didn't count and they would keep £150 of my money. I still haven't received a penny of my £812 back so I would be using my credit card company return process and/or county court to fight them but others beware. Don't fall for their glossy brochures, they are nothing like Anglian or other reputable companies but are not and just pretending to be professionals. 

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