I would never recommend Reliant Windows and will never use again.
I ordered a new front door on 9/1/21, had no communication from them, I had to keep chasing. Then they booked in the door for fitting on Tuesday 4th April and when they arrived it was the wrong the door. One days holiday from work wasted.
Then nothing until mid May, had a call to say they no longer do the glass I ordered, so they had to come back out so I could choose new glass.
Then had to wait another six weeks for the door and it was actually fitted on Friday 25th June 2021
For a company with 35years experience very disappointing experience.

If it were possible to leave no stars I would! 19 March 2020 We ordered a Composite Door and Fixed Window to be fitted ASAP. We were told that the surveyor would be along the following eeek to 'measure up' even though precise measurements could be given that day. The following week, we were put into lockdown so, obviously, wedidn't expect a surveyor. Fast forward to today, 13 October 2020 and we have had no further contact from Reliant since the salesman took our order and hospitality! I would call that extreme bad manners and disgustingly poor mismanagement! Yes, I could have tried to further contact them which, on one occasion, I did but, to no avail. Good Customer Service is blatantly not part of this company's concern, it is not for me. to have to chase them, good cutomer service comes from caring about one's customers. I would, as I have already said, call it an issue of bad manners to say the very least and, would add, that Covid cannot be blamed for all ills.

I phoned to make an appointement for someone to come to my home to measure and quote for an orangery and new front door, I was told that my wife would need to be at home aswell otherwise they could not quote, I was really annoyed with that comment as Im single, surely a single person could buy a conservatory if so wished.!!! A company rep came out and measured up the door and Orangery but was told I would have to waite for the quote, I waited nearly two weeks, then to my surprise was told the rep couldnt meet up with me and the quote was text to me,with no further follow up appointements given and no follow up phone calls. I had a few questions I needed to be cleared up but havnt heard from them since.I didnt even get a price for the front door!!! Overall not impressed with the service very poor. I went to another company they came out measured everthing and quoted all within 2 hours and also did a computer drawing on how it would look once completed. Really impressed their service. I couldnt recommend this company to family or friends.

Normally cant get rid of window companies - but made a genuine booking and not turn up ? Made appiontment by man on carboot at ashfeild sunday gone - not evan a call of excuse ??? Well lets just say your out the window now !!!

We had windows fitted by Reliant in 2011. The whole experience was awful and we were well and truly ripped off! We were led to believe by the pushy salesman that they would be A rated glass however when the FENSA certificate came months later we realised they had in fact fitted C rated glass. There was nothing we could do despite going to their offices to complain. The staff were rude and unhelpful and told us it was nothing to do with them! The workmanship is also poor. We have two cracked windowsills which they never came back to fix and the bedroom window lock has been broken for a couple of years but they say it was only guaranteed for 2 years so we have to pay. Awful! I would never use them again and have recommend all my friends/family stay well clear! I only wish someone had written a review at the time we were looking to warn us what we were dealing with!

I arranged to have a quote for an orangery. The sales person arrived late, didn't seem very interested, took no measurements etc. I pointed to an orangery we were interested in, from the brochure, he took this away with him and said 'I'll send you a plan and quote which should take 2 weeks'. He didn't leave a business card and left. Obviously haven't heard anything since. I have had a quote from another company, the sales person sat down with us, superimposed it on the back of our house, gave us a figure all in the space of 2 hours - what a difference !!! I'm afraid I would never use this company again and would, if asked, from my personal experience to avoid using this company If they can't arrange for a quote professionally I would hate to think how organized the build would be.

Booked an appointment finished work early and the sales representative never showed up neither did I get a phone call. Think they need to change their companies name.

never heard such nonsense where the company wont give a quote if both parties are not there at time of quote. Arranged visit and then called to ensure both parties are on site, when they found out they were not they wouldn't come. Well that's a BIG JOB lost. Definitely wont recommend.