Leader Doors Reviews - www.leaderdoors.co.uk

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Latest Reviews

★☆☆☆☆

“Simply don't use”

Written on: 12/06/2019 by jayshah10000 (1 review written)

Annoyed I have to even give 1 star. Sony the worst company I've had the misfortune of dealing with in over 5 years. Waited for doors for over 3 months and still not arrived. Constantly fobbed off, that even if I manage to get a response. If leader Doors were the only supplier of doors in the UK I would simply choose not to have doors in my house!… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 11/06/2019 by SRea (1 review written)

Do NOT order anything from this company unless you place the order yourself. Ordered via their service help via telephone and the guy ordered 2 doors from the right model and 8 from the wrong. Because I didn't check my email confirmation which arrived 1 day later from placing the order I was going to have to pay for re-stocking fee etc and new delivery charge of £60. Utterly rubbish customer service and I would never order anything from them again!!! Do yourself a favour and order from another… Read Full Review

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★☆☆☆☆

“Awful Awful Awful. Don't be fooled! Louvre doors a mess.”

Written on: 09/04/2019 by radubradu (1 review written)

We have had a very bad experience with Leader doors, both in terms of quality and customer service. During the experience below, we received seven requests to leave reviews and star ratings on Google and Trustpilot. So here goes.   On 11 Feb 2019, we ordered over £ 600 worth of louvre doors for a project in our home. Some large and some small doors.   When the doors arrived, we began to install them and realised that half of the larger doors were the wrong type. We contacted Leader Doors… Read Full Review

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★☆☆☆☆

“Wish I'd found other reviews before purchasing”

Written on: 27/01/2019 by BeechRd (1 review written)

We bought a front door from Leader Doors (XL Joinery) after 4 years of putting up with a sub-standard door that was falling apart. We saved up and borrowed money and took all the extras plus their finishing service. 6 months after the door was fitted, water damage has caused black mould around the 3 glass panels. The company keeps claiming it was how it was fitted and because we added an extra layer of protection (how does that work?). Basically, rubbish door, poor quality materials and they… Read Full Review

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★☆☆☆☆

“Really poor”

Written on: 22/12/2017 by Gomez442 (1 review written)

Really poor sales support. Spent a fortnight trying to get a price for a bespoke door. Total waste of time. Lead up a blind alley resulting in no price and an implication that this was somehow my fault. A strange attitude to customer care - they really dont seem that bothered. Would not recommend… Read Full Review

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★☆☆☆☆

“damaged goods”

Written on: 19/10/2017 by RoseThornton (1 review written)

they were awful from start to finish delayed order , damaged doors no refund offered please looks else where… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 24/05/2017 by Jazlenep427 (1 review written)

Avoid like the plague- disgraceful service or should I say’ non’ service and total rip off merchants… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 23/02/2017 by TroyMason46 (1 review written)

Absolutely diabolical customer service. I was made to feel it was my fault they delivered to wrong address and my fault it was the wrong day they arrived. The glass is actually in wrong therefore the doors are squint. Nearly £1000 on the doors and offered 50% discount on delivery only. Avoid at all costs. Never again… Read Full Review

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★☆☆☆☆

“AVOID - false advertising of stock quantity, slow to...”

Written on: 16/02/2017 by Heidy98 (1 review written)

Beware, they operate under different brands. Report this trader to Trading Standards Read the reviews, many are experiencing similar difficulties... no stock, and no refund, etc... Avoid at all cost. Bad practice. A fast refund is the minimum expected... dodgy trader… Read Full Review

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★☆☆☆☆

“Beware of this company ”

Written on: 08/11/2016 by Dontletthemgetawaywithit (1 review written)

I don't normally review companies even if I receive a bad service but I feel I need to warn other people of this company. I ordered a door from this company, 3 days later I received an email stating that this item is no longer in production (website was showing one in stock) and that they have had to cancel my order and I will be refunded. I waited a week and no refund, I called the company, was told that they will raise it with the accounts dept and I will be refunded, waited another 5 days no… Read Full Review

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★☆☆☆☆

“Use with caution”

Written on: 30/10/2015 by Julesimp (1 review written)

We ordered three doors in August aware of the 21 day delivery time and hoping for the arrival of our doors in early September. We had our order confirmation email but then heard nothing further. Early September we got in touch hoping for some idea as to when we could expect our doors. Unfortunately we were repeatedly given the same story. The doors were arriving in the next day or so/ were in the warehouse and someone would ring in the next day or so to arrange delivery. The call never came so… Read Full Review

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★★☆☆☆

“Is there anybody there???”

Written on: 31/08/2015

Please note, I have not actually had any dealings with Leader Doors so I am not able to review their products or services as such. However, whilst looking for new doors I tried to ring them. Here the trouble started: The phone number on their website is an 0845 number. As this number is only free at evenings and weekends with my phone package,I found a cheaper alternative number, only to discover on ringing it that it was not available. Undaunted, I waited till the weekend. I was answered… Read Full Review

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