This company was called to provide a quote, After agreeing on the quote, I was asked to pay a deposit. Within 3 days of paying a deposit, my circumstances changed and I requested to cancel the purchase, bearing in mind no work or products had been manufactured at this stage, therefore there was no real expense incurred by this company at the point of cancellation. it took a total of 6 MONTHS and over a 100 phone calls for the company to eventually agree a refund of a fraction of my initial £1000 deposit. Fast forward another 5 months, I am still waiting to receive a single penny. I have wrote to them on several occasions, and after further enquiries, it seems their address doesn't exist. I do not recommend this company to anyone. this experience has been totally disheartening and I have wasted so much of my time in just trying to get a fraction of my deposit.

I had very bad experience with this company.whole job needs redoing they took extra money from my account with out my knowledge which they still owe me I am in dispute with them please don’t use this company. I fell mentally ill because of their rubbish job and no response stay away from them. Stay away stay safe

A surveyor came out and I was told that there is no charge for this visit. I was quoted a price and the deposit was taken. The advisor whom I spoke to was very eager to progress and take my money but i was promised the best service. Only after the deposit was paid, I'm told weeks later that I was quoted the wrong price and I need to pay another £1,000 on top of the agreed price that is on the contract and has been signed for. Measurements were taken from mine and my father's property for new window installation and a deposit of £850 Was paid. As the agreed contract was no longer what the company were agreeing to, i asked for a refund and I was told the company will now charge a surveyor fee, which was initially a free appointment. My pensioner father has become so stressed that he no longer can trust anyone any more. That is the affect this vile company has left on him! Absolutely horrible customer service and response. We have had no response regarding on receiving the deposit back since October last year. I get told someone will ring back and it never happens. I have been going around in circles ever since!

Order placed 22nd of April 2021 for 15 windows plus 2 doors. They confirmed that installation would take place on 16th 17th and 18th June 2021. Notified on 15th June front door not available. Notified on 17th June back door not available. One window sill was NAILED on( new idea only used by Future Renovations ). On the 18th June was asked to make a payment refused to pay what they were asking for I was informed that they would send someone to take the glass out of the frames. Given installation date for the doors 1st July 2021 . 30th June informed doors not available. Given another installation date for 19th July which I did not accept. Visited by a so called Area Manager who agreed a new installation date of 14th July. 14th July wrong door delivered and fitted which reduced my access by 60 percent.Back door installed. Unable to speak to anyone at the Bradford office from 16th to 22nd July then informed me that they were reviewing the situation. Heard nothing more until 27th July when after a long conversation given another installation date for 20th August. 20th August new door arrives but the glass doesn't fit. Another conversation with Bradford office given another installation date for 31st August when the front door was finally installed but it is not what was ordered. Now you know why I have given the title of this review Disgusting Company not once as any member of the company had the decency to say sorry we have let you down. All I have had is abuse been threatened ignored phone blocked. Customer service is of no use whatsoever. In my opinion this company Is an absolute disgrace and should not be allowed to operate in the manner that they do. Read as many reviews as you can on every platform you can and you will see a pattern form poor review a flurry of short good reviews

Please do your research before going with this company. I am still waiting for my deposit back after 5 weeks. I have made numerous calls to which I have been told someone will call me back they never do. I have been left waiting on the phone whilst they transfer me through to cancellations after half hour the music just stops. I have sent e mails they do not reply. What right do they have to keep peoples deposits.

This company took 4 month to finally fit our windows and doors. They smashed windows and had to fit them and took them 2month to replace it. They stole £300 deposit off us which they’ve been saying they are working on refunding us (2month down the line) they fob you off all the time on the phone. took them 5 attempts to finally finish the job and all the window frames are pre scratched as if they’ve been dragged along a floor. They won’t send you a invoice or a guarantee!!! 

Avoid this company!! First dealt with this company in May 2020, had nothing but issues from the start. Had windows and doors fitted, messy workers (work still needs completing) later found out they were from an agency, do not acknowledge responsibility, poor work done in July 2020 and still waiting for it to be dealt with. Had to go through complaints procedure and seek advise as they will not meet fair expectations, or complete my works to 100 percent satisfaction. Please research the reviews on yell.com and Facebook (which oddly have been disabled) This company has caused me nothing but stress, rude and once have their money drop theirs customers like rubbish. Please research other companies.

Had put in Christmas 2018 still having problems with them now in 2020 ever time you ring up and tell them you have a problem it's oh wait 3-weeks wait 3-weeks wait 3-weeks door does not fit properly coming away from wall children are able to close door as it is so tight fitting. lock moves on door. Door is a fire hazard and they just don't care

DISGRACEFUL is an understatement. Cancelled and won't refund. No one ever calls back. But just got 1 call and I'm being accused of trying to commit fraud to their company, didnt want to tell me how that was. Say they've reviewed my recorded calls and I've contradicted everything I've said....How's that possible on a recording??. Omg. Tried to get me to have windows and doors by reducing the price twice, but they say I haven't cancelled so why would they do that. Stay away.

These people are so bad that I have contacted bbc rogue traders .

This is the worst company I have ever come across. I have made several calls to cancel the contract as I have changed my mind. All the time I was told that the cancellation team will get back to me. After several weeks later I got a call with an offer for better price but when I refused they said I should have sent an email or letter to cancel the contract within 14 days even though they agree that they have a note in their system that I made phone calls regarding cancellation and refused to pay the deposit back. On top of this they are very rude and unprofessional.

We were visited In January and agreed a price, signed the contract and paid a deposit. We made in excess of 40 calls and were always promised a call back citing problems with the finance company. We finally get a call at the end of May to advise that they have misquoted but if we paid an extra £1600, they would complete at weekend. we refused and they advised they would cancel and refund. We then got a very desperate and pressurised call 2 days ago asking us to let their 'best' fitter to come and discuss with us. They could not confirm the original price. We refused and they are now alleging as 'we' cancelled it is unlikely we will get a refund!. Having since read other reviews online, it appears that it is becoming a tactic of theirs to collect the deposit and use whatever means possible to just keep this. According to other sites, the 'good reviews are not genuine

Not a very happy customer, I paid for a premium door, we received a similar door on a cheap quality. Both, door and frame were wrong fitted. Formal complain was done, the seller was aware of this, however an engineer came after one month to sort this out. Since day 1, the internal door frame was scratched. I don't recommend this seller, totally unprofessional.

I am utterly disgusted with the way i was approached. Was put under pressure all the way through. And then got a call and the way i got talked on the phone was disgraceful and very rude. Just not professional at all. Before the call ended phone was put down on me. Not what I expected after reading the good reviews but future I will stay away from Future renovations and warn people. I am glad I did not go ahead with the deal as would not want to deal with them any longer.