THANK GOODNESS THEY CANT DO ANY MORE HARM

News of their going into the hands of the receiver came as no surprise.

Although we have lost a lot of money to this company and work I desperately needed done to make our home wheelchair accessible has not been done, we will not have any further dealings with them. This at least is a relief. Our experience of the company has been as follows:

1. Leaving work unfinished
2. Poor communication- failure to keep clients updated. Customers have to ring them and chase up. Often don’t reply
3. No project management
4. Misleading sales pitch – including dishonest claims e.g tradespeople in house whereas they are actually sub-contracted: claims that the whole company is a Which Trusted Trader, whereas this was only awarded for their installation of conservatory roofs.
5. Many delays in starting work
6. Tradespeople turn up with no idea of what work is involved.
7. The only deadlines they respect are those the company lay down for payment. No similar concerns for meeting the deadlines agreed with customers.
8. No program of works – no project management.
9. Managers and owners keep their distance from customers. Difficult to find out who the senior person is who you need to speak to. Very difficult (impossible) to get past either of the admin staff who answer the phone.
10. Deceptive/fraudulent reviews. At least one positive review written in 2018 appears now on the website as having been written 3 weeks ago!

Would it be a good idea for those of affected to keep in touch?
Suggest contacting Action Fraud.