NOT AN OMBUDSMAN OF VALUE

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HudsonBolton156's review of Double Glazing & Conservatory Ombudsman Scheme - www.dgcos.org.uk

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“NOT AN OMBUDSMAN OF VALUE”

Written on: 16/09/2022 by HudsonBolton156 (1 review written)

This organisation pretends to give protection to the consumer but the reality is they represent the industry first and foremost.

When I had a problem with one of their 'members' I followed their guidance and protocols to the letter, using keywords from their website, but within a short while of lodging a complaint against the firm in question they had passed judgement in favour of them. It would appear that whilst I was following the proper procedures the firm in question did not and already had them pass judgement before I made contact with the DGCOS.

It took a legal representative (with evidence I presented the DGCOS) less than a day to get the firm in question to admit liability, which is what I was led to believe the DGCOS would do.

Don't waste your time employing firms that use the DGCOS as a selling point, for us they appeared as dishonest as the firm's they represent.

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