Installation poor, service poor, the products are terrible has the them back out so many times poor poor quality not worth a penny

Terrible firstly they removed my window blinds when I was told they would be able to work round them Fitted wrong colour kitchen window does not match with my conservatory or kitchen door looks a right mess My bay was not finished off again looks a right mess terrible company to deal with manger I spoke to was a disgrace and made things worse I have now got to pay another company to put right what coral have made a mess off very quick to take my money

had a conservatory fitted last august,the workmen cannot fault them, now in this heatwave were having the conservatory has melted in 3 places. The installations manager came out monday to view, and upto date not a single person has been in touch. Terrible customer follow up.

We had a conservatory built by Coral about 10 years ago and had nothing but trouble with the building and were given poor advice on heating and we have found out later extremely overpriced. A The day after it was "finished" we had one sheet of roof glass slip so far you could put your hand through the gap. We were told the builder used the wrong sized tape. B The first time it rained we had water coming through a wall window upright. We were told the installer had forgotten to seal the joint. C One of the roof panel joints leaked once or twice a year. Even though this was our living room we had to wait up to two weeks with a bucket on the floor. D The underfloor heating that was recommended as cheap/reasonable to run, electric, was atrocious. Our quarterly bills went from around £75 to over £900 for just 3 weeks. We were told "maybe your unit price has gone up". This was never used again and even after fitting a couple of radiators it is still cold in winter. E The guttering had to be re-positioned as the water would not flow down. F About 4 years later there was a loud bang and all electricity went off. The electric board came and said that Coral had nicked the mains cable when doing the foundations which after time the water had seeped in and blown it. We had to get a new supply cable fitted and all the freezer contents were destroyed. This took a few days to repair so we had a temporary cable through a window across the living room. When Coral came out they said it was not their fault but when the electricity board met them they said " okay we will go to court and we can prove it was you", Coral then admitted it. G The roof edge fittings were left with gaps, an inch or so, and incorrect shaped corners. A Coral director came out and said it looked fine to her what is the problem but admitted it should be done. H Due to continuous call outs for roof leaking and not being able to heat the room in winter, it was supposed to have been designed as our living room, that was in the spec, we ended up having the whole roof removed and replaced with a tiled one. We have plenty of photos and written evidence regarding these matters.

Myself and my partner ordered a conservatory through Coral windows on the 14/04/2015, the salesmen told us the surveyor would be round in 2 weeks and 2 weeks following this the work would start to be be completed in another 2 weeks so 6 weeks in total. The surveyor came on the 28/04/2015 (14 days has passed keep this in mind it comes up later)as promised and told us he would need to check whether there was a gas pipe running along the rear of our proerty and he would just need to contact the gas board. I had to chase coral windows to find the outcome. Eventually we heard back to find out that they could not find out and would have to do a test dig so a building manager would contact me. I heard nothing, finally after threatening to cancel the building manager called me within 2 minutes stating he was phoning me any way (yeah right). They then came out and carried out the test dig. Again I had to chase to find out the results to this, I was then told the pipe would need to be moved (thats all that was said) I used google to find out who to contact called them and was told to just fill in a online phone (I explained what we were doing) I was given a quote of £800. On top of this coral were going to put a base on top of concrete which would mean i would have to step up out of my kitchen which at 6ft 2 would mean banging my head. After all this I decided to cancel, However coral have told me a cannot as the contract I signed on the 14/04/2015 stated that I had a 14 day canellation policy and that it stated that it is the homeowners responsibility to move the gas pipe. Now I can understand this but on the 14/04/2015 i did not know the gas pipe needed moving. the surveyor came on the 14th day, so all these problems have appeared after the 14 days so how on earth can I make a decision when not only myself but coral did not know what would be reqired?! I am being threatened with having the conservatory built or paying cancellation costs. The guy I have been speaking with has told me I would have been made aware of the cancellation period verbally (i wasnt), the building manager told me to submit the conservatory plans to the gas board and they would look at these and send a proposal (this did not happen and this is not what the gas board do) I have no idea what to do as I have lost all faith in them and now feel they are holding me at ransom, AVOID!!!

From day one I had problems with Coral, it took 4 visits to correct problems with my front door, I wrote and complained, yes they did write back but solved nothing. I have tried to contact them numerous times, emails, their own web-site and they just ignored me, they took the money and ran. If it was anything else it would be taken back to the shop, refund given and I would never return but you cant do that with doors and windows can you... If I was you, just stay away.

I needed a new conservatory and a door over the summer time. I asked if someone to give me a quote and they said they would be out a week later. I waited in all day and even booked half day off work (im a school teacher) they never turned up. I called the salesman to see where he was and denied i had ever called up for a quote. After them making me feel like a liar i went elsewhere. Wouldnt reccomend them to anyone

Coral windows damaged the fabric of my home severely with a very poor installation After 2.5 years Coral Windows has failed to put right the following - Damp seepage around windows Extensive cracks inside

Agreed a price on the Tuesday with the branch manager of £13700 after a bit of negotiation and her having several trips to 'speak to the director', rep due to come on the Thursday to sign order/contract. Wednesday received a phone call from the above manager to say couldn't do the job for the AGREED price anymore, requoted at £19100!!!! Is this anyway to treat a customer or demonstrate good business practice? The whole experiance has left asour taste in my mouth.