Carrington Windows, Doors & Conservatories Reviews - www.carringtonwindows.co.uk

★★★★☆
4.1 / 5
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Carrington Windows, Doors & Conservatories - www.carringtonwindows.co.uk

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Latest Reviews

★☆☆☆☆

“!! DO NOT USE !!”

Written on: 06/03/2018 by BHeyman (1 review written)

*** Do Not Use!!!! *** Myself and my partner are doing a total renovation of our house. The windows and front door being a crucial part. After a number of quotes we went with Carrington. This decision was made on the basis of numerous promises made by the VERY hard and pushy sales man. One of these being the short turn around they claimed to be able to offer. In a nutshell 13 weeks later we have no windows. The company are a bunch of liars from the receptionists to sales men. They were full… Read Full Review

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★☆☆☆☆

“guarantee invalid”

Written on: 06/03/2018 by scottparkin (1 review written)

all doors fitted by carringtons to my property faded in colour before the guarantee expired.when contacted carringtons they informed me that they are not the same company although they are still trading under the name Carrington at the same address and phone number. they then informed me that the 10 year guarantee I received is no longer valid by them. so any future customer beware as in my case I wish I had never dealt with carringtons double glazing… Read Full Review

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★☆☆☆☆

“Words fail me to describe how BAD this company truly...”

Written on: 20/01/2018 by uqDuckworth48 (1 review written)

Broken promises . Incorrect products . Very , very poor workmanship . WALK AWAY FROM THIS COMPANY / DO NOT WASTE YOUR HARD EARNED MONEY… Read Full Review

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★☆☆☆☆

“DO NOT USE CARRINGTON AT DERBY!!!!!!!!!!”

Written on: 03/01/2018 by greenaero1 (1 review written)

DO NOT USE THEM. HAD LOADS OF PROBLEMS WITH OUR FRONT DOOR. MADE AT LEAST 30 PHONE CALLS TO THEM. THEY NEVER RING BACK. ALWAYS SPEAK TO SOMEONE DIFFERENT (THAT'S IF I CAN EVEN GET THROUGH) 10 YEAR GUARANTEE - HAHAHAHAHAHAHAHAHA!!!! DON'T WASTE YOUR TIME AND CERTAINLY DO NOT WASTE YOUR MONEY APPARENTLY THEY CAN'T KEEP THE STAFF AND I WONDER WHY ..... NEVER EVER USE THEM … Read Full Review

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★☆☆☆☆

“NOT RECOMMEND AT ALL AND WILL NOT USE THEM AGAIN...”

Written on: 28/11/2017 by AlexiaVaughan340 (1 review written)

WE NEED WAIT 3 WEEKS LONGER FOR THE DOOR WE ORDERED THEN AFTER THAT ANOTHER 2 WEEKS AS ONE OF THEM WAS IN WRONG DESIGN AS NWE PAID FOR.EVENTUALLY THE ALL HANDLES FOR ALL DOORS AE WRONG DESIGN AND COLOUR.NO RESPONSE TO OUR EMAILS.TODAY WE RANG CREDIT CARD TO OPEN DISPIUTE AND SUSPEND THE PAYMENT.NEVER NEVER AGAIN PLEASE STAY AWAY FROM THIS BUNCH OF IDIOTS… Read Full Review

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★☆☆☆☆

“Not professional, pressure selling style”

Written on: 10/08/2017 by Nickashl (2 reviews written)

Was at garden centre & asked if I wanted a quote. Agreed since I am looking for a new front door. Insisted both wife & I should be present (alarm bells?). Man turns up & has the classic sample bag which again, rings alarm bells. I made it clear that I will not accept hard sell, calls to managers etc and was clear that I was after a quote only at this stage. He became increasingly hostile, berating a competitor or who I said was quoting. He was quite rude saying I was only going for the… Read Full Review

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★☆☆☆☆

“Initial dealing where positive, however, this changed...”

Written on: 22/07/2017 by kfMcNally282 (1 review written)

Initial dealing where positive, however, this changed when we signed the contract and paid the deposit. The original quote for a new Ultr-frame Livin-roof of £20K was too high so we respectfully refused and sought another contractor. Ten days later we received a call from P who offered the work for £12K so i attened the show room and met with L where i negotiated £11K. The contract was signed and deposit paid. Two weeks later we had the first of two cancellations, having taken two half days… Read Full Review

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★★★★★

“Windows and doors fitted perfectly”

Written on: 13/06/2017 by JoanneKing85 (1 review written)

We recently had 8 windows a composite front door and a rear bi-fold door fitted by Carrington Windows and we could not be more delighted with the quality, cost and service we received. We Dealt with one man from the very beginning and the installation was done by another. We were kept informed at every stage and found that Carrington Windows did what they said they would do when it was planned. The installation went through without a hitch, all clean and tidy after and we have other works… Read Full Review

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★★★★★

“SUPER :)”

Written on: 28/04/2016

We had Carrington windows come out to install our conservatory and our windows, From start to finish from the sales department to customer services to the window fitters it all went smoothly, We are over the moon with the work that has been done,did read some of the reviews on here but we went a head any way very glad we did,well done carringtons team.Thank you… Read Full Review

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★★★☆☆

“WORST CUSTOMER EXPERIENCE EVER”

Written on: 07/04/2016 by NMH72 (1 review written)

Before I booked a quote I looked on here at some of the reviews and to be honest I tihiught that whilst there were some bad ones I would go ahead nonetheless and set up a visit. The first hurdle being that both me and my husband needed to be present so we could make a joint decision there and then. I explained that No1 there is no way we would make a decision there and then as wanted to compare quotes and No2 my husbands job means he is home all strange hours so they refused to come out which I… Read Full Review

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★☆☆☆☆

“Carrington Appaulling Harrassment”

Written on: 24/03/2016 by Holtpn10 (1 review written)

We had a couple of windows installed by Carrington Windows last year. It is the worst mistake we have ever made. We said that we did not want to replace anymore windows at that time but the company have continued to harass us incessantly ever since, despite the fact that we have told them on dozens of occasions not to contact us again. It makes no difference how many times we ask them to take us off their list for call backs, they just ring on another number or withhold the number. Every time… Read Full Review

A.dearne's Comment

Written on: 06/04/2016

Totally agree, the level of service my parents have had from them is terrible. They had them out once and the windows they fitted were unlevel and inaccurate. The guy who fitted them was very rude to my dad on the phone. When he came back to refit them...he nore his colleague said hello or spoke to my parents the whole time they were in my house, it made my parents feel very uncomfortable. They got my dad to look when they left and it looked ok. However....10 minutes later the sealant had all come loose from the window trim and it is all cracked and open. There is no support under the trim apart from one tiny bit. It is dangerous, unprofessional and the customer service was unacceptable. They were very rude. I rang up and complained. Never had service like i before. They need new staff!

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★★★★★

“absolutley outstanding ”

Written on: 01/03/2016 by avMurdock80 (1 review written)

First class job from carrington on our windows and doors and the fitting team were excellent would highly reccomend this company to anyone well done and thankyou for looking after us… Read Full Review

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★★★★☆

“Spiffing”

Written on: 01/03/2016 by Muffin86 (1 review written)

Highly recommended from store to fitting, very pleased with my windows nice and cosy in my home now and saving on the heating bills now. Not the cheapest on the market but who wants cheap Windows. Friendly chaps, covered all surfaces to protect my wooden floors. Bottoms up keep up the good work chaps… Read Full Review

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★★☆☆☆

“would not quote”

Written on: 20/02/2016 by 119Andersen (1 review written)

contact for a quote.explained on phone all i wanted was a quote for now...no problem i was told will send somebody round. nice man in suit turned up. first question was would i be able to commit today..."no" was my reply because i thought the point of getting a quote was so you could compare with other companies. at that point the sales man said "no point in me carrying on or measuring up if not able to commit". well if thats how the bussiness operates not giving out quotes then im supprised… Read Full Review

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★☆☆☆☆

“absolutely shocking”

Written on: 30/01/2016 by Snyder61 (1 review written)

Asks if married and whether wife would be home...then says wont come because not married...what has our marriage status got to do with installing some windows! Meant to come for free quote, starts talking money on the phone...all I want is someone to come have a look and talk prices in person. I was keen to let them install them but they lost me!… Read Full Review

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★☆☆☆☆

“Glass conservatory roof”

Written on: 13/01/2016

Had a representative call to give quote for glass roof to be fitted to existing conservatory.surveyor came assured us fitting would be no problem even though there was a stand pipe that the glass roof would have to accommodate.three months later work is still not finished due to stand pipe.Carrington Windows don't know what they are doing!! The after service and care while carrying out the work is none exciting.haven't paid bill yet and will not until work is done and to our satisfaction. KEEP… Read Full Review

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★☆☆☆☆

“appalling customer service”

Written on: 17/12/2015 by BentleyOgle (1 review written)

STAY CLEAR: This company does not care once they have taken your money, your guarantee will mean nothing once they have gone into administration which is exactly what happened last year. I had a problem with 1 of my windows that was fitted approximately 20 months ago, I rang Carrington up late last November to report the problem and was told it was no longer under guarantee, I thought we got a 10 year guarantee. But apparently Carrington went into administration on the 20th October 2014, this… Read Full Review

Katygoldstraw's Comment

Written on: 11/01/2016

To whom it may concern,
I am not sure why you have received such information regarding your guarantee being null and void! All guarantees within the ten year period are being honoured and we have many customers who are willing to confirm this.
Please call us with your invoice reference number and one of our team will be more than happy to send out an engineer to rectify your problem with the window. This will of course be free of charge as covered by your guarantee.

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★☆☆☆☆

“RUBBISH CUSTOMER SERVICE”

Written on: 22/10/2015 by CristinaPeterson392 (1 review written)

We arranged at a supermarket to get someone out for a quote. The day and time arranged arrived, confirmed the night before, only to get a call that night that the representative couldn't make it, arranged for them to come the following night. 20 minutes after the agreed time that they were due to arrive a guy from customer service arrived asking what we thought of the quote from the previous evening..... Said that nobody had turned up and was expecting a representative to come and give us a… Read Full Review

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★★★★★

“Everything it says it is”

Written on: 02/09/2015

We have very recently had replacement windows and a new front door to the front of our property and we are absolutely delighted with the quality and the fit. Yes, they were not the cheapest, but they were certainly the best quality and as these new windows have now got to last we went for the better quality with the extensive guarantee/warranty. The salesman was not at all pushy he said it as it was, and indeed everything went according to plan. The fitters were polite and hardworking, they… Read Full Review

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★☆☆☆☆

“rubbish aftersales service”

Written on: 01/09/2015 by dawndm (1 review written)

we had some windows and a new front door fitted by this company. whilst the goods are as advertised, but the fitters were in such a rush to finish the job they dropped and damaged one of the upstairs window, from upstairs)and the front door had its knocker and spyhole missing. they came today 1/9/15 to sort the problem out and the spyhole is broken and the window is not the right one… Read Full Review

Katygoldstraw's Response to dawndm's Review

Written on: 11/01/2016

We are so sorry to hear about the service which you received from our company.

The fitter has now left and we have spoken to our supplier to make sure they send correct parts and take extra care in quality control.
We take pride in completion of jobs and will be taking matters further to make sure we maintain our high standards!

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