Basfords Reviews - www.basfords.com

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4.0 / 5
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Latest Reviews

★☆☆☆☆

“Worst company we have ever come across”

Written on: 16/11/2021 by AshleighLowe (1 review written)

We had a conservatory and two sets of sliding doors fitted. They sent just two men to fit the doors which four men (including our builders) struggled to carry. The conservatory looks ready to fall down with dripping guttering, bits fallen off and the worst is it leaks but they won't come out to it. We have been trying to contact them for over a year now and all our calls have been ignored. Please don't be tempted to use them. 5he customer service is non existent… Read Full Review

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★★★★★

“Complete care and service”

Written on: 20/10/2021 by rhmakwana (1 review written)

We had new Windows, corner opening Bifold doors and front door ordered and and installed by Basfords LTD. The windows and Bifolds were manufactured by Origin and are a fantastic addition to our extension. The Endurance front door is equally wonderful. We are very happy with the hardware indeed and they have lived up to the recommendations when guided during our showroom visit. He also took time to reconfirm our front door order fully as we had gone for some options that were different to… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 24/09/2021

This company used to be good but sadly not any more. We ordered a large bi-fold door and a replacement window. They promised to do this in one day. The bi-fold is fitted but this took place over three different days, a couple of hours here and an hour there. There is slight damage to the white surface which they promised to repair but, despite several reminders, it remains untouched. Three times we have prepared the room ready for the window to be fitted and three times they have let us down… Read Full Review

Teddyandmani's Comment

Written on: 11/11/2021

I could not agree with you more. We are starting proceedings on this company after sales service is shocking and I can now not speak with the people who did try to help because they have left the company

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★☆☆☆☆

“Worst customer service I’ve ever experienced”

Written on: 01/03/2021 by EmCBee (1 review written)

The person I dealt with couldn’t have been helpful enough in advising on products and providing specification details for a gorgeous new barn conversion project that included Origin windows and doors, 6m Deutman sliders , Timberlook windows and two large Aluminum custom items all in anthracite grey. As a result my I placed a 35k order paying in full in June last year. The Surveyor did an excellent job on site and ironing out details with the construction team. It was all going so well. Then… Read Full Review

Teddyandmani's Response to EmCBee's Review

Written on: 11/11/2021

We did use them and sadly our experience has been truly awful. Like you we started off so well but then when things went wrong they didn’t want to fix them unfortunately. Such a shame but we are 10 months on from when we ordered and we still have not had our 2 faults corrected which include a window that doesn’t even open

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★☆☆☆☆

“Basfords are appalling ”

Written on: 10/12/2018

What an absolute debacle. I’ve never experienced any company as bad as this. Fitters were late on every occasion. Windows were broken on site, fitting was diabolical and 2 windows were mis- measured and couldn’t be fitted leaving me with temporary, unsecured windows for a fortnight. No apologies from management and the MD has never once replied to my many emails. So far the fitting is still unfinished after 6 months. The front door was re-ordered 3 times and on the 3rd attempt, it was still… Read Full Review

Basfords's Comment

Written on: 09/02/2019

Hello,
I'm disappointed to see the numerous reviews you have posted online in an attempt to sabotage our companies reputation. For all potential customers who read this, you were a previous happy customer who had some bi folds installed. The project you are referring to in your reviews is the installation of all your windows. You chose a window that had an 8 week lead time and bespoke purple door which takes up to to 12 weeks. In some circumstances the product can be received and rejected by ourselves if not 100%. This is standard practice and surely most people will accept if a product is rejected we have to wait for another product to be made. Your door is not faulty, it had slight damage to the frame reported by you 3 weeks after installation. I've got all of the before and after images of the installation and more than happy to show anyone the high standard of finish that was achieved. We've tried to reach out to you are non responsive.
Kind Regards
Craig Deaton

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Johngreger12345's Comment

Written on: 16/12/2020

thank you for this comment its stopped me making a huge misstake

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Alxh3Nd's Comment

Written on: 23/02/2021

unfortunately we have made the mistake, yesterday we were trying to get some glass doors fitted, the placement was delayed in the first place as they couldnt get a fitter out to us, when they did the glass doors were all wrongly measured and to big to fit, they took the glass back to basefords and came again today, frame is again too big. Sort it out

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★★★★★

“Excellent Products Excellent Company .”

Written on: 20/06/2018 by Ihavetriedeveryusernamebuterrorkeepscomingup (1 review written)

Early this year we had an Orangery built by Basfords and every Window and doors replaced. The UPVC is a German product of the highest quality. We were treated with the greatest respect by the nicest of people right from conception and design right through to the people working on the ground . The office staff are permanently on the ball and we were never left [ and your worst fear is that no one will turn up ] with any days without there workers on site. We would not hesitate in recommending… Read Full Review

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★★★★★

“Fast efficient and friendly ”

Written on: 22/04/2018 by 248Simpson (1 review written)

No pressure approach and great products . Service fright from the start is very good and the after sales support I’ve found igloos as everyone I’ve spoke to seems happy to help… Read Full Review

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★★★★★

“Excellent Service”

Written on: 05/03/2018

I have used Basfords on several occasions and have always been delighted with their work - it is a pleasure to have a company who go to great lengths to provide the personal touch. I have recommended to friends who have also found the workmanship and service excellent. First-class company… Read Full Review

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★★★★★

“Great company”

Written on: 23/01/2018 by Jaida233 (1 review written)

Just had a orangery off Basfords Glad we choose them we were well looked after and the new room looks great I would use again … Read Full Review

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★★★★★

“Fantastic Service and Products THE BEST PRICE FOR ORIGIN”

Written on: 22/10/2017 by DanielCarter (1 review written)

We were sent from an Origin showroom to the Basfords showroom and we had a great experience. The showroom staff were very friendly and made us a lovely coffee. We chose the Origin Bifold doors, paid the deposit and booked the surveyor. When he arrived for survey he was very knowledgeable and he talked us through our threshold options. The fitters arrived on site around 4 weeks later and they've done a fantastic installation. A real credit to him as they carried out the work just how he'd… Read Full Review

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★☆☆☆☆

“Great Origin products, shame about the customer service”

Written on: 23/07/2017 by Giovani146 (1 review written)

We recently purchased a 5 metre set of Origin bi-fold doors and a bespoke window for our Gable end from Basfords in Nottingham. We love the products from Origin, however we have found the customer service from Basfords to be extremely disappointing. Initially, Basfords’ customer service was good. However, when we noticed a design fault with our gable window – and once Basfords had received 90% of the payment - they have become largely non-responsive to phone calls and emails. We have… Read Full Review

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★★★★★

“Thanks for work ”

Written on: 28/06/2017 by Garrybrown (1 review written)

Great company , I would recommend good choice and I would say fair prices . Fitted 4 sets of bi folds to extension Thanks to the two people I dealt with who made the job run smooth Will be back … Read Full Review

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★☆☆☆☆

“Worst Supplier ever”

Written on: 21/04/2017 by LynnPage (1 review written)

A whole bungalow to be fitted with new windows and french doors. Job was promised for two days in November, 2016 and took over 12 weeks with constant revisits to rectify all sorts of problems. Customer service was appalling and no calls ever returned. Eventually paid in full in February, 17 but 9 weeks on despite repeated requests no Fensa certificate received and it has not even been registered. Steer well clear… Read Full Review

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★★★★★

“Put my job right thank you ”

Written on: 15/02/2017 by Garybrown1967 (1 review written)

We ordered three sets of bifold doors from Basfords showroom in Sep last year They were going to fit these four weeks later a week late due to colour I was told They turned up to fit the doors Unfortunately both sets of doors did not fit As you can imagine I was not happy I asked to see the managing director who came out at 7 o'clock that night The next day after a meeting on site with the surveyor and builder it turned out it was the builder who had made the whole too small by this time… Read Full Review

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★★★★★

“Great Experience ”

Written on: 03/02/2017 by ChrisWayne (1 review written)

Firstly I'd to thank the hole team at Basfords Ltd, our new Origin Bi fold doors and windows throughout look fantastic. I don't normally write reviews however me and the wife wanted to share our experience and fully recommend this over achieving company to others looking for a similar home upgrade. … Read Full Review

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★★★★★

“Our new orangery”

Written on: 21/01/2017 by Kelley272 (1 review written)

Many thanks to all at basfords for our new orangery , we found the whole process Was handled with care and attention . Thank you to the lady who project managed our job and the installation manager This was the largest building job we had ever had and we was extremely nervous although we were recommended to you From a work colleague . The whole job took 12 weeks from start to finish but has totally transformed our house and lifestyle , The landscaping took a little longer than we had… Read Full Review

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★★★★★

“Nice company will have more work done ”

Written on: 04/12/2016 by KarsonKnight475 (1 review written)

I have just had this company to fit my orangery we are really pleased with the results and can't wait to have a Christmas meal with the family Really good attention to detail Thanks to all… Read Full Review

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★☆☆☆☆

“Customer service is shocking”

Written on: 21/11/2016 by J88arv (1 review written)

Basfords has dome stunning products on offer but we had heard the customer service support was poor, with that we chose to purchase a door before we progressed an orangery and from the off it was painful. Firstly the door we purchased was no longer available but instead of being told this we had to ring the week it was due to be installed to find this out. We then chose another door which out us back another 2 weeks. Door fitted and it is stunning however it's been in now around 7-8weeks… Read Full Review

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★★★★★

“Aluminium Bi-fold doors and windows”

Written on: 13/11/2016 by Tresco68 (1 review written)

We have just had aluminium bi-fold doors and windows for our new kitchen extension. We eventually decided on Basfords, (1) because they were local and (2) the cost was very competitive. The installation team were very efficient, polite and left no mess. The owner is very passionate about the product and he and his showroom staff was very welcoming and helpful. So far we have found the after sales service very good and would have no hesitation in recommending Basfords… Read Full Review

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★★★★★

“GREAT SERVICE”

Written on: 21/10/2016 by TrystanBolton431 (1 review written)

Had some bi-fold doors fitted in September of this year. Im so happy with how they look. I carnt recommend basfords enough for the service they provided. From the designers to the fitting team everyone was so friendly and a pleasure to work with… Read Full Review

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