Avoid!! Worst service ever- still waiting one year on

Basfords - www.basfords.com
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AlessandroCaldwell59's review of Basfords - www.basfords.com

“Avoid!! Worst service ever- still waiting one year on”

★☆☆☆☆

written by AlessandroCaldwell59 on 23/09/2023

The best advice I can give is to avoid this company!
The worst customer service ever. One year on I still don’t have aspects I have paid for and ill fitted windows and a broken door to be fixed.
They never pick up the phone or reply to emails, don’t turn up on agreed dates and when they do, don’t have all the agreed outstanding items to finish the job.
Have the audacity to claim poorly fitted windows are not their fault and I’ve had to prove twice, I’m still outstanding items I’ve paid for they’re claiming they were offering out of the kindness of their heart- which I’ve still not had.
The most shambolic company I’ve ever come across- now taking it up legally and through trading standards having exhausted every other route to resolve.
He is a joke of an MD, always too busy speaking to accountants to actually be available to customers that keep his business going.
The irony that they respond to reviews faster than paying customer queries has not gone unnoticed.

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Butter100's Comment

Written on: 11/02/2024

I’m having the same issue with a front door.

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