written by 1970Egan on 16/09/2018
We have used this company twice before and had no problems. This time started well, however before everything was completed we were asked if we would pay at the end of June due to the financial quarter end, and as there had been no issues previously we did so. What a mistake that was! We are still waiting for one of the 2 faulty windows to be replaced and its now mid Sept and the job started in mid-June. I am fed up of having to chase them over issues as they never ring us to give any update over whats happening, and even when you ring the phone rarely gets answered and there is no voice message service so you just have to keep ringing until someone finally picks up - and that can take days. But then, why would they? They've been paid! Overall the product is fine but its still not finished correctly. Seriously doubt we will use this company a 4th time
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Anglianhelp's Comment
Written on: 08/10/2018
Hello,
Thank you for taking the time to leave us a review, I am sorry to hear of your experience, if there is anything I can assist with, please do not hesitate to get in contact via our email, website or social media web chat service.
Thank you
Nikita (Customer Care Dept)