Waiting 6 weeeks for tv repair

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Currys
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pjhart1983's review of Currys

“Waiting 6 weeeks for tv repair”

★☆☆☆☆

written by pjhart1983 on 04/12/2018

Tv developed a fault while under warranty. Taken away for repair for the second time after 4 weeks and much time on hold to various call centres they agreed to send a replacement. That was 2 weeks ago. We have spent hours on hold only to be told repeatedly that someone would phone us back to arrange delivery - still nobody has. No response to emails or a letter.


Original fault report 13th Oct

"repaired" and returned 18th Oct

Fault re-appeared, sent back for repair again 1st Nov

Told fault not repairable and someone would ring to arrange replacement 22nd Nov

No repair, no refund, no replacement, still waiting 4th Dec

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