Ace Decor

Very Poor Customer Service From Business(Ace Decor Preston) when it comes to return/refund, I am personally not against any individual staff as they are only following instructions given to them...be careful before buying anything....

Nice Wallpaper Range but very poor customer service when it comes to return/refund, please see attached invoice, I went there to return 1 Roll out of 4 from 903206, I bought them on 05/04/2022 and went today 16/04/2022 to return 1 Roll, they refused to take it back and refund me saying this is discontinued and we can't refund this, there is nothing mentioned at the time of buying or on the invoice that i cannot return discontinued item, all it says ON INVOICE IS

"WALLPAPER ORDERED OUT OF A PATTERN BOOK CANNOT BE RETURNED" (This doesn't apply in my case as i didn't ordered from a pattern book or it wasn't a special order)

"WALLPAPER BOUGHT OFF THE SHELF CAN ONLY BE RETURNED WITHIN 28 DAYS OF PURCHASE" (I have bought 4 Rolls from the shelf on 05/04/2022 and went today 16/04/2022 to return only 1 Roll and they have no interest in refunding me for this)

Any Good business will take some responsibility to inform or make customer aware if any item is non-refundable at the time of purchase or at the time of taking payment and there is also a legal responsibility to write that on invoice if item purchased is not refundable under their 28 days return policy.

None of above is done but they still don't like to refund me...very disappointed with the customer service, I bought so many wallpapers from here, Now I have to think with my experience about really bad customer service

In one of their response Ace Decor responded to a customer saying this customer has tried to returned SPECIALLY ORDERED WALLPAPERS, in my case i bought it from the shelf and still no refund

Visited Chorley Branch yesterday to buy wallpaper and paint for Granddaughters bedroom, the person I dealt with was really helpful and patient it recommending colours, even gently advising the granddaughter that Purple and green really do not go well together! even taking her down to the paint mixing machine and getting her involved. He made the whole experience pleasant. Would recommend ACE, cheerful helpful staff and they know their stuff.

We recently bought paint from Ace and we had a little spill outside at the car. We went in to ask for some paper towels to clean up and the salesman helped us, even replaced the paint. They cannot be more helpful at this store and it is really worth a mention. The choice and prices are great too, so we really recommend people try this store.