Waste of time & money ...... Use local repair companies

If you pay for a repair service you expect a service. This hasnt been my experience of SKY protect provided by Domestic & General. I have a couple of these policies which will be cancelled soon. This one relates to my SKY equipment. If you work you've had it as you need to take a whole day off - we'll visit between 8.00 & 5.00. Interestingly they blame SKY but they do the same for washing machine & tumble drier repairs. The person didnt appear to understand that I pay & expect a more approx time. If I book a repair person privately i book a time they come. I am not taking a whole day off for this. They add the engineer will text the day before with a time slot. Again what is the point I still need to take the whole day if only told day before. And may I add you pay a lot of money for this service as well but they appear unconcerned when they get you to sign up. Rubbish service. We'll see if they maybe take more notice when these policies are cancelled by myself. I will use local engineers frpm now on & probably pay less as well. Very disappointed.