AWFUL CUSTOMER SERVICE!!

★★☆☆☆
1.7 / 5
17% of users recommend this
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Nurr09's review of Sky+

★☆☆☆☆

“AWFUL CUSTOMER SERVICE!!”

Written on: 15/11/2018 by Nurr09 (1 review written)

I have read so many reviews on here about how Sky is practically daylight robbery and oh my is it true! We cancelled our contract with Sky as we were moving in with family and already had Virgin set up there (which is much better I might add) and we were advised by Sky that we had 2 remaining bills that would need to paid before the contract ended. We agreed to this as it was explained to us that this is what would happen. We have emails to prove that we agreed the final payment date and amount with Sky and believe it or not the following month another payment of £50 has been taken out of our account! Straight on the phone to them and they sound like nothing more than script following robots, there were absolutely useless and had to speak to another colleague 4 times in a 15 minute phone call. It was agreed that they would process a refund back to the account within 3-5 working days... 5 days later and no money has been refunded. A ridiculously long waiting time later and they have said that they would not have been said a 3-5 waiting day for a payment refund as it would have to go back into the account on the same day that the bill was set up for (and shock that they wouldn't listen to call records.) ABSOLUTELY DISGUSTING CUSTOMER SERVICE AND THEY SHOULD BE ASHAMED TO ADVERTISE THEIR COMPANY. DO NOT GO WITH SKY UNLESS YOU ARE MORE THAN HAPPY FOR MONEY TO CONSTANTLY BE TAKEN OUT OF YOUR ACCOUNT!!

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