Direct TV Service www.directv.com

I had contacted Directv back in June when I lost my job. I was planning to cancel my subscription, but they kept working with me to lower the price when I explained that we were only going to be living off my hubbys disability check (which isn't much). I finally agreed to keep Direct when they got it to a price I could afford. I was then gone for quite a few months and had my grand-daughter making the payments for me. When I arrived back home, I found a disconnected service, and a 200.00 + bill. I went online then (I had no service while I was gone) and found that they had raised the price over 60.00 per month while I was gone. I went on their website, and jumped on their chat option. Well Agent was very rude, told me there was nothing they could do, and that I should just cancel service (although I would still be responsible for the 200.00 + bill). I then went thru facebook, and an agent told me to PM them to help me. I messaged them, explained the situation, and was told to give them a little bit to review my account. That was almost 5 hours ago, and they are not answering me when I ask if they are still there. TERRIBLE customer service, and I'm so disappointed that they would take advantage of an older couple since they knew the circumstances and that it was THEIR idea to keep me as a customer, and THEY came up with the new pricing. I feel as if we were set up, and I wonder how many other people they do this to!

ATT Direct Tv is to big for the pants they are trying to fill. They insist that they have great customer service. I have found that is not the case at all. They insist that I did not pay a months service and I am staring at withdraws from my account for that month withdrawed to Direct Tv than the follow up month it is ATT withdrawing from my account. For this reason I am viewing this incident as a breach of contract and canceling service.

*Side note: they asked that I receive an Electronic Fund Transfer sheet from my bank for this transaction. My bank gives me the deer in head lights look and the battle of trying to prove that I payed the month continues.

** Best advice I can offer is to use a company like Comcast or something local so that you don't have to deal with the poor service on the National scale. Good luck but I advise stay away from this company!!!

I just moved into a new house and I called direct Tv and spoke with a man who was so nice and promised me tv and wifi to be hooked the next day. He told me I would have TV and WiFi services for 89 dollars a month. So I took off the next day from work and no one showed up and when I called to see they gave me a run around. The tech ended up showing up a week later and was there for 5 hours and drilled holes all over my house and then tells me that WiFi is not part of my deal which he had already promised me. Needless to say I cancelled the service right away and DO NOT RECCOMMEND TO ANYONE!!!!!!!!!!!!!!!!!!

Direct tv sucks since AT&T bought you, I was 1 week late when the bill was do and you disconnect me? And you wipe out all my passwords and user names so I can’t even get in to pay it...then you have the audacity to charge me 5.00 to pay over the phone! Are you kidding me... I have had direct tv for years and this is what you do? I hope you know you will not get anymore of my money for your terrible service. Not 1 of my friends or family have direct tv anymore they all stream which is what I will do... horrible, horrible company!

I have been with probably at 10 +/- years. The only reason we left is because you dropped CBS. I called Direct TV at end of July to cancel. They conveniently say they have no record of that call BUT they do remember all the follow up calls that I made in the month of Aug. That way they make you pay another month for something that you want. DIRECT TV. You should be a shamed of yourselves!!!!!!!Taking money from people like that. It is not a good way of doing business. We were planning on coming back when our new plan was up in 2 yrs. but that is not even an option now. BEWARE OF DIRECT TV.

Don't really know where to start. When the service is working it's great. If you have ANY problem at all, you are SCREWED. Without a doubt, the WORST customer service I've ever experienced and I've had 20 years of it. My wife and I argue over who is going to have to make the call. Just spent 1 hour and 25 minutes on the phone with Directv, my issue is not resovled after explaining the problem to customer service, billing, customer service again, technical support and then was cut off talking to the cancellation department. Its just a GIANT MESS, where getting any issue resolved requires a Herculean effort and lots of my time. IM OUT!!

When trying to record a morning CBS show the picture is pixelated when viewed on DVR . In real time the picture is fine but I cannot view from DVR . All other stations record and playback ok. I have reported this 3weeks ago and no response to the problem.

I have been with Directv for 10 years. I recently moved to a new house, I called in to have my service moved (as you know from the commercials it should be easy) it wasn't! 4 months later and we still do not have service at our new house! I have called in 18 times waiting on hold for 3 hours each time-still do not have tv. March I began calling in to just cancel our service as after this long you just cut your losses and move to a different provider. They won't cancel our service! They continue to bill me for this service that they are not providing me (illegal right). They then have the audacity to bill me $400 for moving/installation fees! Are you fisting me right now! They still have not moved our service. I have called 5 times to cancel our service and continue to be billed and charged for a service they aren't giving me! I had to cancel my card and still can't get rid of them! All I want is to cancel my service and be done with this but they refuse to cancel my service or move my service! This has been the worst experience! I do not recommend this company!

I am very dissatisfied it took them 3 time to put in the equipment. After we got the service they quoted me a price and that was not true. With in 24 hours I call directv because I was not getting the channels that was in my package, the quoted me another price but when I got my first bill the price was higher. I called and they told me that my package had be change to a lower package but still higher than my quote and that's why I was not getting all the channels. I have called them about 10 time about the problems but they have not fixed anything. Mind you I only have been with them for less than 2 months. Now they are telling me I have to stay with them for 2 years. Pore customer service and dishonesty. They have told me I have to wait for someone to call me (2 to 5 business days) to see what can be done. But after all the calls they have only managed to mess things up and raise the price and tell me I am stuck for 2 year. Worst mistake ever to have when with Directv………….

I contacted them to arrange service for my mother, who lives in a senior building. They said she can receive service there and set it up, telling me the one year pricing. They never told me it was a two year contract. I found out they cannot have a dish at my mom's place and called to cancel. It was like I was speaking to a someone at one of the India call centers that have been all over the news. They promised me an email notification confirming the cancellation. I called back and they claim not to have my information now and refused to provide confirmation of cancellation. I need to file a fraud alert with my credit card now. The service was HORRIBLE.