Selfridges online: or the story of how to destroy a brand

This is sadly now well documented. Selfridges have got their online service completely chaotic.
Do avoid at all costs.
Their management should have either stuck with what they do well: their high street flagship store. Or they should have hired the right team to start their online service.

We ordered two toys mid-November. Got the dispatch confirmation. A delivery came, but ... one of the toys was missing. And since mid-November, it has been a complete shamble. Multiple calls and emails. And absolutely no reaction. The staff has no other choice but to lie to you:
- their manager will call back - they never do (I suspect they have all left or been fired)
- your email will receive a response - you will never get one
- they even promise you an e-voucher - which will never arrive.

I have now cancelled my order and bought the missing item on Amazon. Let;s see for how long Selfridges holds onto my money - more on this later!