written by Kirbyci266 on 07/10/2017
I was shopping in the Andover store on 4th October 2017 between 2 pm and 3 pm. When I approached the checkout there was a queue of 3 people, only one checkout was open. While queueing the sales assistant operating the checkout called for another colleague on the tannoy, I thought in order to open another checkout as the queue kept building up. When she turned up, to my surprise she took of the lady from the checkout so that she could disappear on the shop floor. So no additional checkout was opened. When the sales assistant was serving the lady in front of me in the queue, she might've made a scanning error as she cried out loudly "Oh ....!" and asked for an item to be able to scan it again. As a person working in retail management I consider the use of that language unacceptable on the shop floor. I could see the frustration of customers on their faces when the queue was 6 people long when I left. The customer service definitely needs improving in the Andover store!...
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