Appalling staff attitudes

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Matalan
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JaylanEnglish's review of Matalan

“Appalling staff attitudes ”

★☆☆☆☆

written by JaylanEnglish on 07/12/2016

Shopping at Matalan Merry Hill I purchased a glass bell covered candle. Unfortunately while struggling with bags I dropped the candle as I left the checkout. Obviously it smashed into small pieces. I asked a member of staff if she could help sweep up the glass. Her attitude was one of total annoyance, she never spoke or answered me as I apologised for the accident. Instead she laughed and shrugged her shoulders as if to say "tough luck". Yes, I agree it was my own fault, but it would have been nice to receive a small amount of sympathy and not to have been treated as a point of amusement by what I considered to be a very miserable, rude member of staff.

  • Merry Hill

    Branch Visited

  • Glass, bell candle £10.00

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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