What kind of company are you ?

They just called me out of the blue, did not introduce themselves, only a Manchester number came up on my phone. The conversation went:
B&E - are you (my name)
Me - yes I am, who are you?
B&E - do you want any elp with your debts luv?
Me - no thank you. Who are you?
B&E - (yawned down the phone) ok then will call ya later

I dialled the number back to establish who was calling me and the person confirmed it was Baines & Ernst, I gave them a summary of the above call. The man Proceeded to tell me that they were a professional company etc etc with so much speed he could hardly have breathed, but could not tell me the complaint to dept number..... Too much..!!
If I did need help I would not goto them, and given some of the reviews about their fees that kind of seals it.