written by on 29/11/2015
Me and my cousin had similar problem with this site. And this is my experience. Only the way to do anything on this site like checking who visited you profile, if anyone messaged you, sending a message etc you have to become a paid member and you also have to get and bigger package to enable the other person to reply back you message other wise on there Premium Package the other person CAN NOT reply you back until they become a paid member which is unlikely someone would pay. So I bought a Premium Plus. Worst thing is after sending out lots of emails no one got back to me not even the people who had emailed me in the past when I wasn't a paid member only one person out of so many girls replied back. And the worst excuse was asking me to change my photo which I did still no responses what so ever. I would strongly recommend not to fall for this company even though they are sweet talker. AVOID. Please Please Please name and shame these sort of company's that just taking an advantage out of your emotions.
written by htCameron498 on 23/10/2014
The way this site works is they take your bank details and store them without clearly telling you. Every month money is taken out of your bank account. You will not receive any emails or messages on your account to tell you the amount to be taken from you bank account. When you tell them you didn't know that you signed up to the site storing your bank details and taking money out every month they threaten you with the small print in their terms. They owner of the site is aggressive, threatens you, think he's the bees knees. The lady in charge of looking after you does the opposite! The site should clearly state they are going to store you bank details. They should inform you by email or message on the site, when and how much they are taking from your bank account. If the owner of the business gets involved for disputes about small amounts of money, clearly it's a small time business-which is clear when you sign up!!!!
written by Floressg323 on 28/06/2014
Although sceptical at first (as a first-timer would be with any dating site!) - Asian Single Solutions was simple to use and help was always on hand if there were any troubles or problems. Uploading photos, amending profiles and talking to others were all very easy. I originally didn't think it would lead to anything and did it 'just to see what would happen' but actually met someone who was very similar to me. It can happen! Would recommend to anyone and anyone who is on the fence - definitely try it!
written by MaceyDavenport on 19/06/2014
I have been on the site and paid for nothing as the women are only looking for certain types of guys i.e doctors, accounts and solicitors.... If your not one you do not have a hope in hell, good luck....
Written on: 28/06/2014
I am sorry if you did not have any luck on the site but the service is aimed at professionals. Hence, if you are not a professional then the service is probably not right for you.
It therefore seems your evaluation of one star is not really fair, as the service is not aimed at your demographic.
We have regular success stories from professional people meeting through this website.
written by on 10/06/2014
I closed my account down. Upon closure of my account I was reassured that my details would be deleted. However, I was contacted by them and challenged by a ranting e-mail about my decision. Worryingly poor if not scary customer service. Not to be trusted.
Written on: 28/06/2014
I am sorry if you feel you had a poor experience.
We may occasionally reply to feedback , if we need to clarify a point or to seek further constructive feedback. It is only through feedback that services can improve. We may also seek to thank someone for telling us about their success story.
If we replied to you, I'm sure it was for a valid reason but I am sorry if you feel this was inappropriate.
We may also reply to feedback if we feel that a customer has not used the site correctly, or has misunderstood a function. I think this shows excellent customer service as we want all members to get the best possible value from our services.
For example;
-a customer might say that the site does not work, but has not added photos, paid for membership yet or contacted anyone. All three are vital for success.
-a customer might say that Smart Matches are not accurate. We would reply to explain that Smart Matches are not criteria based as they use behavioural technology to provide matches based on comparing activity between users. We offer other criteria based searches on the website, other than Smart Match.
If you have an issue with the site, please contact us during your membership whilst there is time to address your concerns.
written by IlianaJohnston342 on 05/06/2014
It was easy to set up, and then got started. I had a met a couple of people of the website based on their profiles, but then I realised that on paper, anyone can sound perfect, its more about the personality I found was the key thing. It doesnt matter what they do for a living, or what caste they are. I finally met my partner which I have been with for 4 months. Everything is going great. One thing I would advise, look for the profiles that are different which this dating websites allows you to see by looking at their interests. Overall a good exp. Only reason I am off it, is because I found someone from there.
Written on: 28/06/2014
Thank you for sharing this story. You are right, in that people often find their perfect partner is quite different to the criteria they thought were important.
For dating success try to be open minded and really get to know people before deciding they didn't meet all your criteria.
I wish you both success and happiness.
written by peter99999UK on 19/05/2014
Excellent site to meet your soulmate, very user friendly, you can contact many prospective matches with a touch of a button. The new layout looks super, for single men/women I would highly recommend and you can find your partner at a click of a button.
written by Creativik on 27/04/2014
"We both joined Asian single solution dating site with the hope to fall in love with the one." It happened however, as with most dating sites out there... The more you put into the site, the more you get back. Having read some of the reviews above, if you think you can join a dating site and expect to go on hot dates with little or no effort, think again and maybe dating sites aren't for you. (They also have a pay as you go system, 1 of us used that! A Wonderful team behind the scenes (inc Meera) and a few amazing people you meet along the way. All the time, effort and experiences are worth it at the end. If you haven't yet met the one, just have faith, and you will know within seconds of meeting if he or she is truly the one." Worked for us!
written by on 27/04/2014
I met my boyfriend on this site so I have to say it works. Overall the functionality is good and there are plenty of members although mostly London and Birmingham. The mobile site works well but I wish they had an iPhone app. For that reason I'm giving 4 stars. I'm not sure about the negative reviews here. I've always had prompt and effective contact with customer services and have met the staff at the events. They always were friendly and professional.
written by ShaadiSam on 19/12/2013
I think this site is brilliant so wanted to let everyone know that. I signed up 8 months ago and I've already met 12 lovely girls from it. The parties are really busy and fun too. You can see the effort they put into making them so good. There seem to be a lot of complainers on here, but I suppose that's what this site is for. Just because Customer Services won't bend the rules to give you want you want doesn't make them rude! My own experiences have been great. I've met some of them team at the events and they genuinely care about bringing single Asians together. If you are looking to meet someone serious about dating then you really should give them a go.
written by samirNorth on 24/11/2013
The site has attracted a lot of unhappy 'Shaadi.com' customers. However the owner of the site as well as other customer service people, are plain right rude and arrogant. Business is a funny game and arrogance can and will ensure you land face down. Please don't be rude to your paying customers. She is probably the rudest person I have talked to.
written by SecretShopper19 on 21/11/2013
People you message cannot read your message unless they pay to register! Therefore you tend to receive a lot less responses as many are not paying members and will never read your message. Most dating sites (ie: Shaadi.com) allow non members to read their messages. Otherwise its actually quite a good site! Also, agree that customer service is quite rude!!
written by TKOT on 13/11/2013
I've been on this site for over a year and found it to be really good. Firsly, and most importantly with any site, the calibre of people are great - they are mostly professionals and it is easy to search for the kind of partner you're looking for i.e vegetarian, Gujarati, height, particular hobbies etc... The website is very easy to use and user friendly and there are some very good offers/promotions available regularly if you want to become a paid member. One of the reasons I stayed on it are the people on there are very active on the site and you can see who is online at that time. The best feature of the website is the events they hold which are held regularly and mainly in London. If you are a premium member then there are very generous discounts with 50 per cent off (so you're paying less than a tenner for a night out). The staff at events are all professional and make you feel at ease straight away - they are friendly and make sure you have met new people so if you're going for the first time it will help you settle straight away. At the events you can take part in a small speed date as an easy way to meet half a dozen people very easily. Some have criticised the repeat billing process and although I am not a fan at the end of the day it's a bit like your car insurance....just remember to cancel it before the renewal date if you don't want to carry on. The site was recommended to me a year ago by someone who found their wife through it and I'd have no hesitation in recommending it to anyone else.
written by on 03/10/2013
I was a bit sceptical at first but I just wanted to say that I met my husband through the Asian Single Solution website. I see people complain but it seems mostly that people only comment on here if they are negative about the whole thing. Its one of those services that you get out what you put in. I've got several friends on the site and they are all happy with it. Not all successful yet but maybe in time they will be. I'd say the website is easy to use and has a wide range of decent members. I also made fronds from the service along the way.
written by on 12/07/2013
AVOID THIS SITE. Theres a pattern such shocking customer care cummunication from Meera very rude. Like a previous review I decided to join for 1 month no longer. When the month came to an end i expected it to end like other dating sites. Money was taken from my account. When I queried this straight away I was told we have a no refund policy and this is in the small print. And was constantly being sold the service, we are very successful alot of success stories to try and make me stay. I was being told because I signed up to a promtional rate they could not give a refund. So had I been on a normal rate I would have got the refund? Again I was constanlty asking for a refund and detailing distance selling specifically for services 3 months and 7 days from inital setup. She gave in to a credit note? what use is this? or downgrade for one month £27 and get a £4.50 refund! what a joke! Like any business they have full descretion to give full refunds, you'd think with all these bad reviews they would want to keep people happy as it reflects badly on them? err no they would rather keep the money! So now they are not will do anything more and have also stated we will no longer respond to you! really! talk about bad customer care! I also had to get in contact with them when they would not respond. Lets see if this post gets a response, and will follow the generic response as the others. So defiently read any reviews before signing up! And I bet any positive reviews are made up by themselves!!!
written by Heera2 on 13/04/2013
A fantastic site. The events are well organised and planned. The events take place across the country. The hosts are extremely helpful. I made many new friends and met some lovely guys. I would highly recommend this site and the events to many others who are single and wish to connect with like minded people.
written by on 12/04/2013
I joined this site a few months ago and was pleasantly surprised with the caliber of people on there. I am a single professional woman in my 30's was struggling to meet people. Through the site I have been on a few dates. I find the site easy to use and I like the search filters. This is one of the better dating sites I have used. I personally prefer attending the events though where you can meet people face to face.
written by bambam on 08/04/2013
The worst site I've had the misfortune to come across. Run by a bunch of money-hungry so and so's, their only desire is for your money. Your custom, hopes and happiness mean nothing to them. They will try to take money from you in any which way they can and in return provide a pitiful service.... just D O N ' T
Written on: 12/04/2013
Thank you for your feedback, and I am very sorry if you feel that we have not given you a good service. Please contact our customer services department and we will do what we can to help.
Without the specific details of your profile, we cannot answer these directly here.
We operate efficient customer services, and generally reply to all messages personally within an hour.
We have thousands of active British Asian users and regular success stories. Please do visit our site to read about them.
Unfortunately, online dating cannot work for everyone and sometimes users expectations are unrealistic about what can be expected for a small fee of £10 to £20 per month on average.
I believe that your complaint may be in relation to repeat billing. It is well documented that online dating sites operate subscriptions. This is necessary due to the high overheads such as the cost of customer acquisition. If you wish to end your membership please remember to cancel on the website. Unlike many sites, we have no notice period so you can cancel at any time. We also have a sensible refund policy which is available on our website.
AsianSingleSolution.com
Written on: 30/04/2013
i.e. Yes we took your money, and we'd do it again and again, because we don't care about you as a customer, we care about you as a cash cow. As I said:
*** AVOID ***
Written on: 28/05/2014
How about we start our own Bam! Matchmaking with integrity and honesty with the customer in mind? lol. Probably do a much better job and get a massive network going.
It's who you know, not what you know. Remember that! ;)
written by on 18/03/2013
the worst dating site by far, its shockingly bad. customer services is a very poor, if your looking for partner, friend, or love this sites not for you.
Written on: 12/04/2013
Thank you for your feedback. I am sorry if you have had a bad experience.
As I am unaware of the circumstances, I cannot answer your query directly.
If you need assistance, please contact our customer services. We generally respond personally to all queries within an hour and are happy to give dating tips and advice.
We can help you develop a strategy which will help you become one of our many weekly success stories.
AsianSingleSolution.com Admin
written by on 01/03/2013
I completely agree with the reviewer before me, but for a different specific reason. This site is amateurish compared to others - read the T&Cs in great detail before signing up, and then reconsider, and don't. I joined as a member. Later I was no longer a paid member. I tried to read a message sent to me, found that I couldn't as I was no longer a paid member. No other site requires payment to READ messages sent by others - bizarre. Only then did I realise that many of the messages I had been sending as a paid member were probably unread. Don't bother signing up to this site - save your cash and buy a pizza instead, even if you don't want to eat it - give it to someone.
Written on: 12/04/2013
Thank you for your feedback.
Access to the messaging function is the only real point of an online dating service. Hence it is a paid for feature on almost every dating website.
In an analysis of a three month period, we have seen that over 70% of all messages on our system get read.
Unfortunately, if you cancel your membership then all paid for features will be withdrawn.
Where sites allow users to read messages for free, then users will send contact details in the first message which can be accessed by the non-paying member. Users then bypass the site completely depriving the website of membership fees and the members lose the relative safety of having that initial conversation via the website.
We do of course allow members to send contact details, but both parties must be full members or the message needs to be reply paid (see below).
In 2007 we invented the "reply paid" system so users could send message reply paid. This increases the open rate to over 80%. We offer this with our Premium Plus membership, which is only slightly more expensive than standard membership.
Why not give the website a try. We are happy to help with your profile and help ensure that you can become one of our many weekly success stories.
AsianSingleSolution.com Admin.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Asiansinglesolutionadministrator's Comment
Written on: 04/11/2014
I am sorry if you were not happy with the service.
However, your entire review is about one aspect of the membership. There are many aspects to our dating service, such as the overall quality of the service, the well organised events, the genuineness of the members and the high success rate. We invest our time and resources to ensure that the members are of good quality. Scam profiles and unsuitable people will be removed ensuring a better experience for those who are eligible for the service.
As with all online purchases, it is up to you to check the Terms of membership the main points of which (eg repeat billed subscriptions) are clearly described at the point of purchase and in the payment Receipts. You get 14 days cooling off from the point of purchase to check and review the Terms that you agreed to.
Like most dating sites, memberships are subscriptions, and members choose the payment frequency when signing up. This requires a valid payment method which can be changed as required. Card details are therefore stored securely by our payment processor and members authorise regular payments.
Membership can easily be cancelled at any time on the website in just a few clicks. Billing dates are available from your member Account Details.
In the event of an unwanted membership, we have a fair refund policy but this may not always mean a full refund is offered as we try to balance the rights of both parties. We offer a product which is low cost but which has required substantial investment to provide. If making a purchase you accept that it may not be fully refundable.
The upside of membership is that you will meet lots of like-minded people and may well meet the love of your life.
It is difficult to comment on a specific case without knowing the background.
The Director May get involved in the case of a charge-back where a member tries to claim back a legitimate membership payment via the card provider. If we have provided the service as described then it is our right to defend such a charge-back claim.