Cruise1st Reviews - www.cruise1st.com.au

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Latest Reviews

★☆☆☆☆

“Do Not Book Through A 3rd Party Agent”

Written on: 12/03/2021 by katrinabenson (1 review written)

Booked a cruise with Cruise 1st August 2020, for June 2021, cruises have been cancelled up to the 4th of June 21, cruise 1st want to charge an admin fee of £25.00 per person to change, but MSC do not charge! MSC & cruise 1st want to charge £100 per person to change the cruise if we want to sale after April 2022. Not at all flexiable, unless we want to pay for a cruise in full, knowing this cruise is not going to go, and no return of our money for 180 days after the cruise has sailed!!! Oh… Read Full Review

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★☆☆☆☆

“Not booking with Cruise1st Australia ever again!”

Written on: 17/12/2020

Not booking with Cruise1st Australia ever again. I know that they have definitively been refunded my deposit by the Cruise line. That happened in September 2020 but am yet to receive my refund from Cruise1st Australia as of today 17 December 2020 and still waiting! They just don't want to refund it and keep delaying with their excuses. DISGRACEFUL!! Over the years I have spent a lot of money through Cruise1st, but after this experience I will not place another booking through this organisation… Read Full Review

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★☆☆☆☆

“just don't expect tickets without a struggle”

Written on: 02/05/2018 by AnnabelleRussoItalian51 (1 review written)

First time booking with cruise 1st but not a repeatable experience,the booking staff very helpful but they would be wouldn' they wanting to take your money .We have a cruise with Royal Caribbean booked with them in October and eagerly anticipated we are supposed to travel on Sunday 6th May to Barcelona but despite calling customer services at least 5 times this week and asking for our tickets to be sent we are still waiting .I have also asked them to send them by e-mail still no tickets and its… Read Full Review

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★☆☆☆☆

“Sold out again”

Written on: 10/06/2017 by Alanlangford (1 review written)

We do not believe their TV channel, in our case when they advertise a real bargain it is never available. We will not be wasting anymore telephone calls. We have had their advert on the TVs, their sales agent on the phone at the same time and they still tell us that we are mistaken,the only mistake we have made is telephoning them in the first place!… Read Full Review

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★☆☆☆☆

“They don't give you the Onboard credit they promise you ”

Written on: 15/06/2014 by Giana352 (1 review written)

We had a very bad experience 2 weeks ago with this cruise agence (Cruise 1st); We book a cruise on their website that included onboard credit, but they didn't say how much. Once onboard, we didn't receive any OBC and we tried to contact them by email many many times, but they didn't respond....Not a serious company at all !....We will never book with them again… Read Full Review

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★★☆☆☆

“Not good if something goes wrong”

Written on: 30/10/2013 by StephanieS (1 review written)

Our cruise on Celebrity Millennium was cancelled 3 weeks before it was to start because of a problem with the ship. Cruise1st tried to get us on another cruise but they were all going to cost 50% more and some were shorter than the original so we asked for a refund. Celebrity Cruises said they would pay back the cost of the cruise plus extra for airfare re-booking costs. All good but they did not pay this for about 7 weeks and Cruise1st did not give any priority to getting the money earlier. It… Read Full Review

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