Booked a cruise with Cruise 1st August 2020, for June 2021, cruises have been cancelled up to the 4th of June 21, cruise 1st want to charge an admin fee of £25.00 per person to change, but MSC do not charge! MSC & cruise 1st want to charge £100 per person to change the cruise if we want to sale after April 2022. Not at all flexiable, unless we want to pay for a cruise in full, knowing this cruise is not going to go, and no return of our money for 180 days after the cruise has sailed!!! Oh and if we cancel, Cruise 1st want to Charge £75.00 per cabin!!! What a joke. One piece of advise never book through a 3rd party it just complicates the issues. All other cruises booked direct with Royal Caribbean/Celebrity & Disney, never had a problem, even with the fact of Royal Caribbean cancelling 2 of our cruises.

Not booking with Cruise1st Australia ever again. I know that they have definitively been refunded my deposit by the Cruise line. That happened in September 2020 but am yet to receive my refund from Cruise1st Australia as of today 17 December 2020 and still waiting! They just don't want to refund it and keep delaying with their excuses. DISGRACEFUL!! Over the years I have spent a lot of money through Cruise1st, but after this experience I will not place another booking through this organisation ever again. Plenty of companies out there that would be happy to accept my bookings!

First time booking with cruise 1st but not a repeatable experience,the booking staff very helpful but they would be wouldn' they wanting to take your money .We have a cruise with Royal Caribbean booked with them in October and eagerly anticipated we are supposed to travel on Sunday 6th May to Barcelona but despite calling customer services at least 5 times this week and asking for our tickets to be sent we are still waiting .I have also asked them to send them by e-mail still no tickets and its 3rd may tomorrow so going to try again tomorrow Thursday but still not knowing whether we will be going on a lovely cruise we have paid £3000 for so please think seriously about booking with this firm.

.We do not believe their TV channel, in our case when they advertise a real bargain it is never available. We will not be wasting anymore telephone calls. We have had their advert on the TVs, their sales agent on the phone at the same time and they still tell us that we are mistaken,the only mistake we have made is telephoning them in the first place!

We had a very bad experience 2 weeks ago with this cruise agence (Cruise 1st); We book a cruise on their website that included onboard credit, but they didn't say how much. Once onboard, we didn't receive any OBC and we tried to contact them by email many many times, but they didn't respond....Not a serious company at all !....We will never book with them again. ;