written by on 16/09/2011
I have just paid off the balance left on this card in full - and will never use MINT/RBS again, because:
Earlier in this year they cashed a cheque payment I sent them for £50 for £5000 in error. Fortunately, my own bank quickly got the cheque declined and were very helpful. Unlike MINT. I called them after contacting my own bank and spoke to a man with all the customer service skills of a dead slug. He offered no apology or explanation for their mistake and was only interested in taking a payment for my account over the phone. After pushing the complaint he finally suggested writing to them. Which i did straight away but six weeks letter I had no acknowledgement of the complaint at all. I called MINT again, spoke to someone who was more helpful, who apologised and refunded £10 to my account. He suggested writing to them again with my complaint but I never received a response again. Not a company that values customer statisfaction obviously.
The other issue was that I had no online access to the account or automated phone service as I closed the account to freeze the interest while the balance was repaid. I could request online access to the account but as soon as I'd set it up the online service was closed to me automatically overnight. I can't see any good reason for this.
So basically MINT can get stuffed and would not recommend them to anyone!!
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