why have they changed their online system?

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John Lewis Partnership Card Reviews
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MosesMontgomery's review of John Lewis Partnership Card Reviews - johnlewisfinance.com

“why have they changed their online system?”

★★☆☆☆

written by MosesMontgomery on 16/10/2016

A week ago John Lewis introduced a new online system for their credit card and since various aspects of the system have not been working. I sent a message to them as there was something I did not understand and it was not covered in the FAQs. 4 days later there is no response and this morning their messaging system is down ...... perhaps due to the volume of questions.

The new system does not show the detail it used to. You can't see transaction dates, only the date applied to the account and you can't see the figure of reserved funds awaiting the retailer's processing. Both these items are essential for reconciliation and judging your precise credit allowance.

I had hoped that most of the teething problems would be over in a week but no. I will give them a couple more weeks then I will be moving my business if they have not come up with satisfactory solutions.

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

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