Avoid 69 Wellington St. Matlock. No heating over Christmas.

Arrived at 69 Wellington St. Matlock. Christmas booking. The property was freezing cold, temperature 13.5 & 16.3. No response from Property Management or any of the Emergency phone numbers in the property information guide.
After two and a half days of no heating. The owner did eventually do something but because he has a remote device fitted to the boiler he controls the heating from a distance. So the heating was going on and off and completely off at 9:30pm. No other secondary fire was available. Sykes Cottage brochure photo of the property does not show you all of the very steep steps to this front of the property or the very steep steps at the rear of the property. They were slippery and great care needed to be taken going up and down holding on to the rail at all times. Definitely not for Families with children The property is not enclosed at the rear with a passage running down to the very busy front road with double lines. Parking is difficult and for only for one small car. All off road parking on the Surrounding roads are double lines or surrounding properties had taken any little space available. Photographs and information was sent to Sykes Complaint procedure who did very little.. The owner offered a £134 refund being 10% of the total. This offer was refused as the whole Christmas holiday was ruined resulting in our leaving after 3 days. Sykes Cottages then stated it was for me to take the complaint up with the owner. Sykes Cottages have blocked me from filling in the Feed back section for this property.
Avoid Booking with Sykes Cottage or staying at 69 Wellington Street. Matlock